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MOVENPICK

29d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You should have a passion for guest service, be organized, reliable, and a problem solver, able to work under pressure and in a team. Must also meet Dubai visa residency requirements.
  • You will welcome guests, assist with luggage, ensure safety, coordinate with valet, provide hotel information, respond to queries, and report lost items while maintaining service standards.

Requirements

  • - Passion for Guest Service
  • - Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • - Strong interpersonal and problem solving abilities
  • - Highly responsible & reliable
  • - Ability to work cohesively with fellow colleagues as part of a team
  • - Ability to focus attention on guest needs, remaining calm and courteous at all times
  • - Visa Requirements: Please note that you must be eligible to live and work in Dubai.

Responsibilities

  • - Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
  • - Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
  • - Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
  • - Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
  • - Assist Valet Parkers in issuing valet ticket to guests.
  • - Direct flow of traffic at hotel driveways ensuring maximum safety.
  • - Coordinate with security for the strict implementation of safety procedures.
  • - Handle guests’ luggage promptly and professionally, using safe handling techniques.
  • - Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
  • - Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
  • - Ensure that all luggages are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
  • - Respond to queries positively.
  • - Follow department policies, procedures and service standards, including all safety policies.
  • - Report “Lost & Found” items.

FAQs

What are the primary responsibilities of a Bellman at Mövenpick Hotel Jumeirah Lakes Towers?

The primary responsibilities include welcoming guests, assisting with vehicles and luggage, directing traffic, coordinating with Valet Parkers, providing information about hotel facilities and local attractions, and ensuring guest safety and satisfaction.

What qualifications are required for the Bellman position?

Candidates should have a passion for guest service, strong organizational and interpersonal skills, problem-solving abilities, reliability, and the ability to work effectively as part of a team while remaining calm and courteous.

Is experience in hospitality necessary for this role?

While prior experience in hospitality can be beneficial, a passion for guest service and the ability to work well with others are crucial.

Are there any specific visa requirements for this job?

Yes, candidates must be eligible to live and work in Dubai.

How does Mövenpick Hotel Jumeirah Lakes Towers support employee growth?

The hotel encourages personal and professional development, offering opportunities to learn and grow within the hospitality industry.

What qualities do you look for in a successful Bellman?

Success in this role typically involves being highly responsible, reliable, organized, flexible, and possessing strong interpersonal skills.

What is the working environment like at Mövenpick Hotel Jumeirah Lakes Towers?

The working environment is dynamic, modern, and focused on providing top-notch guest service in a luxurious hotel setting.

Does the Bellman have direct interaction with guests?

Yes, the Bellman has frequent direct interaction with guests, providing assistance and information to enhance their stay.

What should I do if I have lost an item while at the hotel?

Guests should report lost items to the Bellman or the front desk staff, who will assist with the "Lost & Found" process.

Can you explain the teamwork aspect of the Bellman role?

Teamwork is essential, as Bellmen often coordinate with Valet Parkers, security personnel, and other hotel staff to ensure guest safety and satisfaction.

MOVENPICK

https://www.linkedin.com/company/moevenpick-hotels-&-resorts/

Travel & Leisure
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

This is a wholehearted invitation to experience life through the lens of pleasure, where indulgence is deftly woven into every element of your stay. Because indulgence done right is about partaking in experiences that offer the innate joyfulness of life’s innocent pleasures that transform the world into a realm of endless playful possibilities. Whether it’s a late night chocolate treat that feels like a lullaby, or waking up and never leaving that marshmallow-soft bed, at Mövenpick, we elevate simple moments into something exquisitely delicious. Moments that are good for you, and good for the world.