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Bellman - The Madrid EDITION

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Madrid

AI generated summary

  • You need a high school diploma or G.E.D. equivalent, and no prior work or supervisory experience is required.
  • You will greet guests, assist with luggage, provide property information, arrange transportation, ensure safety, maintain a professional appearance, and respond to guest needs throughout your shift.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • None

Responsibilities

  • Greet and escort guests to rooms.
  • Open doors and assist guests/visitors entering and leaving property.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
  • Transport guest luggage to and from guest rooms and/or designated bell area.
  • Assist with luggage storage and retrieval.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions.
  • Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
  • Communicate parking procedures to guests/visitors.
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Maintain awareness of undesirable persons on property premises.
  • Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
  • Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move at a speed required to respond to work situations (e.g., run, walk, jog).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less

FAQs

Do we support remote work?

No, this position is not located remotely and requires full-time on-site work at The Madrid EDITION.

Is previous work experience required for the Bellman position?

No, there is no related work experience required for this position.

What qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred for this position.

Are there any licensing or certification requirements for the Bellman position?

No licensing or certification is required for this position.

What are the primary responsibilities of the Bellman?

The Bellman will greet and escort guests, assist with luggage, provide information about the property, arrange transportation, and communicate parking procedures, among other duties.

Is previous supervisory experience necessary for this role?

No, supervisory experience is not required for the Bellman position.

What kind of work environment can one expect at The Madrid EDITION?

The work environment is dynamic and service-oriented, focusing on creating a magical guest experience with authenticity and individuality.

What qualities are we looking for in candidates for the Bellman position?

We are looking for outgoing, authentically amazing people who are inspired to provide heartfelt service and create a delightful experience for guests.

What physical demands are associated with the Bellman job?

The job requires the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and more than 75 pounds with assistance, as well as standing, walking, and navigating uneven surfaces.

What is the company's stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.