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Benefit Implementation Consultant I

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ADP

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Elk Grove Village

AI generated summary

  • You need a high school diploma, 1-3 years in client service, basic project management skills, excellent communication, analytical skills, and proficiency in Microsoft Office and web technologies.
  • You will onboard clients, implement ADP technologies, collaborate internally, multi-task on projects, and manage high call volumes while providing exceptional service and communication.

Requirements

  • High School Diploma
  • 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
  • Basic project management skills
  • You can work overtime hours during peak seasons
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
  • Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Excellent communication skills both verbal and written
  • Proficient using Microsoft Office

Responsibilities

  • Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
  • Implement ADP Technologies. To deliver a comprehensive ADP solution, you will consult with clients and analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
  • Partner Internally. You will collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
  • Multi-Task & Communicate. You will work on multiple time-sensitive projects and follow-up items at the same time. You will share essential information with clients and the teams you work with at ADP.
  • You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.

FAQs

What is the role of a Benefits Implementation Consultant I at ADP?

The Benefits Implementation Consultant I will facilitate the relationship with mid-sized business clients after a sale, helping them implement ADP's payroll and HR solutions, ensuring clients are comfortable using the technologies, and guiding them towards the best solutions for their unique business needs.

What qualifications are required for this position?

The role requires a High School Diploma and 1 to 3 years of experience in a client service or systems integration environment, along with basic project management skills.

What type of work environment can I expect in this role?

The environment is metrics-driven and fast-paced, requiring adaptability and the ability to work on multiple time-sensitive projects simultaneously.

Is a college degree required for this position?

No, a college degree is not required. What's more important is having the relevant skills and experience to perform the job successfully.

What are the expected working hours, especially during peak seasons?

The job may require working overtime hours during peak seasons, particularly around calendar year-end.

Are there opportunities for professional development and training in this role?

Yes, ADP offers top-ranked training programs designed to set you up for success and help you thrive in your role as a Benefits Implementation Consultant.

What benefits does ADP offer to employees?

ADP provides a range of benefits including medical, dental, vision, life insurance, matched retirement savings, wellness programs, paid volunteer time off, and more, starting from Day 1 of employment.

How does ADP promote diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace, offering equal employment opportunities and fostering a culture that values belonging.

Will I be working independently or as part of a team?

You will have the opportunity to work both independently to provide solutions to clients and as part of a team to accomplish various tasks.

What is the expected salary range for a Benefits Implementation Consultant I at ADP?

The compensation for this role ranges from $18.70 to $37.88 per hour, depending on factors such as location, skills, and relevant experience.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings