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Benefit Solutions Specialist I

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ADP

24d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Tempe

AI generated summary

  • You need 2 years in client support or benefits, or military experience. Skills in payroll, HRIS, Excel, and communication are essential. Certifications like SHRM or GBA are preferred.
  • You will manage client relationships, coordinate benefits tasks, analyze data for annual enrollment, resolve complex issues, and ensure accurate processing of benefit programs and transactions.

Requirements

  • 2 Years of experience in Client Support or Benefit Administration functions.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Preference will be given to candidates who have the following:
  • SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred
  • Payroll, Accounting, HRIS & project coordination experience a plus.
  • Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred.
  • Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in "reactive" situations.
  • Knowledge of Microsoft Office with a strong working knowledge of Excel
  • Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.

Responsibilities

  • Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
  • Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.
  • Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
  • Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits.
  • Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account mangers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.
  • Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise.
  • Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
  • Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services associates.
  • Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.
  • Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing.
  • Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.
  • Coordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
  • Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors.
  • Provides consultative benefits support and best practices to assigned client book of business.
  • Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

FAQs

What is the primary responsibility of a Benefit Solutions Specialist I at ADP?

The primary responsibility is to ensure platform configuration and readiness to support clients through their annual enrollment processes, including coordinating necessary resources and completing specific ADP tasks on time.

What qualifications are required for this position?

A minimum of 2 years of experience in Client Support or Benefit Administration functions is required. A college degree is preferred but not mandatory. Experience in military service is also recognized.

Are there any preferred qualifications for candidates applying for this role?

Yes, preference will be given to candidates with certifications such as SHRM, FPC, GBA, CEBS, and/or CHRS (ACA), along with experience in Payroll, Accounting, HRIS, and project coordination.

What type of experience is beneficial for understanding ADP's systems?

Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency in navigating the ADP organization to resolve client requests are beneficial for this role.

What tools and skills are essential for this position?

Proficiency in Microsoft Office, particularly Excel, effective verbal and written communication skills, and strong interpersonal and conflict management abilities are essential.

Is experience with data management and integration important for this role?

Yes, experience in managing data flow, integration, and troubleshooting related issues is crucial, particularly during the annual enrollment period.

What kind of training and development opportunities are available for new employees?

New employees are encouraged to continually upgrade their knowledge and skill base relating to health & welfare benefit programs and may also participate in service training regarding best practices and regulatory changes.

How does ADP approach diversity and inclusion in its hiring process?

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

Can you describe the work culture at ADP?

ADP fosters a down-to-earth culture that embraces core values, encourages innovation, and values belonging among its employees.

What support is available for client services in this role?

The Benefit Solutions Specialist I provides consultative benefits support, resolves eligibility and claims issues, and coordinates communication with various stakeholders to expedite responses to client situations.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings