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Benefits Analyst (Consumer Benefit Solutions)

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Aon

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Lake Mary

AI generated summary

  • You need 1+ year in benefits administration and customer service, Excel proficiency, strong communication skills, problem-solving abilities, and an Active Health and Life Insurance License.
  • You will consult with clients on benefit documentation, analyze offerings, develop design documents, manage implementations, coordinate testing, facilitate training, and maintain client relationships.

Requirements

  • 1+ year Benefits plan administration background
  • 1+ year customer service background
  • Strong functional knowledge of Excel specific to creating, formatting and evaluating formulas and working within templates.
  • Must be proficient in Excel, Word and other MS Office products along with Adobe products.
  • Strong written, oral and interpersonal communication skills.
  • Advanced problem solving and critical thinking skills.
  • Ability to manage and negotiate multiple priorities and deadlines.
  • Hold and maintain an Active Health and Life Insurance License
  • Industry recognized benefits designations.
  • Sharepoint knowledge
  • HS Diploma required.
  • Bachelor’s degree preferred or equivalent years of industry experience.

Responsibilities

  • Consults with each assigned Client to provide guidance on what documentation Aon requires be provided for Aon to convert all Client benefit information into the Aon Plan Design Document (PDD), which functions as the documentation to support custom programming for each Client’s enrollment application.
  • Analyzes clients benefits offerings/SPD’s to ensure eligibility rules and plan details are translated into both the PDD and into the Client training curriculum
  • Develops the Aon Plan Design Document (PDD) for each client, utilizing extensive benefits knowledge and understanding of the client’s specific plans; primarily responsible for the accuracy and completeness of the PDD and communications screens for each assigned case
  • Partners with the assigned Account Manager to manage the implementation major milestones, and interact with Client Human Resources/Benefits Department and Technology personnel to ascertain all employee benefit plan specifics. Steps in to manage Account Management tasks when they are on planned or unplanned PTO.
  • Works closely with the Aon Technology division to build the enrollment application to ensure a successful enrollment experience for the Client.
  • Interacts with internal implementation team members to help ensure a successful enrollment experience for each Client.
  • Interacts with various insurance carriers to ascertain voluntary product specifics. Responsible for confirmation of all voluntary benefit offers, commission documentation and requested case set up documents.
  • Completes Testing Criteria Documents for each case prior to the testing phase of each case for distribution amongst the team.
  • Tests enrollment program for each case prior to enrollment starting. Leads all user testing initiatives, responsible for tracking all issues, ensuring resolution and the overall organization of the entire testing process.
  • Performs the system demo with the client/broker prior to enrollment start date
  • Builds Training curriculum and define training plan. Facilitates training with the Case Managers and/or Counselors before the start of each individual case.
  • Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
  • Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
  • Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
  • Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company

FAQs

Do we support remote work?

Yes, we offer a hybrid work model that allows flexibility to work both virtually and from our Lake Mary, FL offices.

What is the salary range for this position?

The salary range for this position is $45,000 to $53,000 annually, depending on the applicant's education, experience, skills, and abilities, as well as internal equity and market alignment.

What qualifications do I need to apply for the Benefits Analyst position?

A high school diploma is required, and a bachelor’s degree or equivalent years of industry experience is preferred. Additionally, candidates should have 1+ year of benefits plan administration and customer service experience.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include holding an active Health and Life Insurance License, having industry-recognized benefits designations, and possessing SharePoint knowledge.

What types of training will be provided?

The role involves building a training curriculum, defining a training plan, and facilitating training with Case Managers and/or Counselors before the start of each individual case.

What kind of benefits does Aon offer?

Aon offers a comprehensive package of benefits, including a 401(k) savings plan, medical, dental and vision insurance, paid time off, short-term and long-term disability insurance, and various other benefits.

What skills are essential for success in this position?

Essential skills include strong functional knowledge of Excel, excellent written and verbal communication skills, advanced problem-solving and critical thinking abilities, and the capacity to manage multiple priorities and deadlines.

Is there a focus on diversity and inclusion at Aon?

Yes, Aon values an innovative and diverse workplace where all colleagues feel empowered to be their authentic selves. We are committed to providing equal employment opportunities and fostering an inclusive environment.

How does Aon support employee wellbeing?

Aon promotes employee wellbeing through various initiatives, including offering two "Global Wellbeing Days" each year and providing an agile work environment that supports work/life balance.

Are there opportunities for professional development at Aon?

Yes, Aon fosters a continuous learning culture that inspires and equips employees to learn, share, and grow, helping them achieve their fullest potential.

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Aon

Aon is in the business of better decisions

Consulting
Industry
10,001+
Employees
1940
Founded Year

Mission & Purpose

Aon is a global professional services firm that specializes in risk management, insurance brokerage, and human resources solutions. They offer a wide range of services including risk assessment, insurance brokerage, retirement and health solutions, and data analytics. Aon's ultimate mission is to empower clients to manage risk effectively, optimise their resources, and make informed decisions that drive business growth and resilience. Their purpose is to help clients navigate the complexities of risk and talent management, providing innovative solutions and insights that enable organisations to mitigate risks, protect assets, attract and retain talent, and enhance overall operational performance. Aon aims to be a trusted advisor, offering customised solutions that address the unique challenges of their clients across industries, ensuring they are well-prepared and positioned for success in a rapidly changing world.