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Benefits Customer Service Clerk

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TriMet

6d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Portland

AI generated summary

  • You need a high school diploma, 2 years in admin or clerical roles, and 1 year in benefits, or an equivalent combination of experience and training. Experience is prorated based on hours worked.
  • You will provide customer service for benefits and retirement, manage documentation, perform data entry, operate office equipment, handle mail, maintain supplies, and manage schedules.

Requirements

  • A minimum of a High School Diploma is required.
  • A minimum of two (2) years of experience are required.
  • Two (2) years of experience in a responsible administrative, clerk, or receptionist position are required.
  • One (1) year of experience in benefits is required.
  • Or any equivalent combination of experience and training.
  • The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description.
  • Experience is prorated based on hours worked.
  • LRHR assigns and validates the "credited experience".

Responsibilities

  • Provides Benefit, Retirement & Leave customer service via phone, email and walk-ins.
  • Provide ad-hoc administrative support, which may include drafting, formatting, editing, proofreading, and assembling and mailing retiree, leave, and benefit packets & materials and other mailings to recipients, entering tracking, and maintaining documentation and logs.
  • Provides information via phone. Screens callers and visitors and provides customer service, and prepares messages.
  • Prepares and maintains electronic and manual files and record keeping systems; files/scans and retrieves documents as necessary.
  • Performs data entry and retrieval using various computer software and databases.
  • Operates a variety of office equipment including phones, computer and related software, scanners, calculators, copy machines, and fax machines.
  • Performs clerical duties including typing, filing, and completion of simple forms. Opens, sorts and distributes mail. Notifies recipients of package deliveries.
  • Maintains inventory and orders supplies. Arranges for repairs to office equipment, furniture, and office space.
  • Sorts incoming mail and delivers to appropriate individual; processes outgoing mail.
  • Manages calendars and schedules appointments.

FAQs

What are the primary responsibilities of the Benefits Customer Service Clerk?

The primary responsibilities include providing health & welfare, pension & retirement, and leave customer service over the phone and in person, performing data entry, managing mail processing, maintaining files, and assisting with administrative tasks.

Is this position full-time or part-time?

This position is full-time, requiring the individual to be in the office five days a week.

What is the minimum education requirement for this job?

The minimum education requirement for this job is a High School Diploma.

How much experience is required for prospective candidates?

A minimum of two years of experience in a responsible administrative, clerk, or receptionist position is required, along with at least one year of experience in benefits.

What is the salary range for the Benefits Customer Service Clerk position?

The salary range for this position is between $49,298.00 and $73,946.00, depending on the candidate's education, training, and relevant experience.

How will candidates be selected for this position?

Candidates will be selected based on an application review, panel interviews, and reference checks.

Do I need to submit a cover letter with my application?

Yes, candidates are encouraged to submit a cover letter, resume, training certificates, and/or letters of recommendation with their application.

Are there any accommodations available for applicants with disabilities?

Yes, TriMet provides accommodations under the Americans with Disabilities Act for applicants who need them; applicants should contact Human Resources with a minimum of two workdays' notice prior to the need for accommodation.

Is this position unionized?

No, the Benefits Customer Service Clerk position is non-union.

Does TriMet offer veteran preference in hiring?

Yes, TriMet allows qualified veterans to apply for veterans' preference points, and applicants should reflect their status in the application and provide supporting documentation.

TriMet

How life moves.

Transportation
Industry
1001-5000
Employees
1969
Founded Year

Mission & Purpose

Working at TriMet means making connections. We believe providing a safe and reliable ride doesn’t just get people to work, school, shopping or the doctor’s office — it also opens doors to a stronger community and a better future. Our team of more than 3,000 does it all, from driving to fixing to planning, creating and communicating. What connects us is our commitment to making the Portland area a better place to live, through shared values like responsiveness, inclusivity and accountability.