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Benefits Services Specialist

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ADP

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Louisville

AI generated summary

  • You should have 2+ years in customer service, ideally in benefits or HR. A degree is preferred but not required; military experience and relevant certifications are also valued.
  • You will manage benefits administration, provide client support, mentor associates, resolve complex issues, and ensure compliance while improving processes and coordination with internal teams and vendors.

Requirements

  • 2+ years working in a Customer Service environment - ideally in employee benefits and/or HR administration or related field.
  • A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • SHRM, PHR, or GBA/CEBS certifications

Responsibilities

  • Benefits Administration. You will administer, manage and/or govern a variety of benefit plans on a day-to-day basis through the processing of various transactions and events within and potentially outside of the TotalSource systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events, and annual open enrollment processing. You will partner with back-office teams to coordinate transaction processing, audits, and ad hoc or regular deliverables. You will perform various data integrity and enrollment/eligibility audits and research and resolve issues identified through those routine audits. You will review, maintain, and modify standard operating and client operating processes and procedures for benefits administration. You will identify opportunities for potential improvement in enrollments and benefits administration and make recommendations to management and peers. You will manage and monitor data flow and integration, including carrier connections, payroll, and/or process manual carrier updates. You will work in conjunction with various team members to resolve errors and issues in a timely and accurate manner and escalate programmatic issues to appropriate team members, carriers, or Human Resource Business Partners (HRBPs), as appropriate. You will provide tier 2 client and internal business partner service support. You will communicate and execute benefit policy changes as necessary. You will research and resolve complex client benefit problems and questions and coordinate with other TotalSource associates. You will work with benefit providers to support client benefits administration and resolve eligibility issues.
  • Service and Product Support. You will provide service support related to the administration of health and welfare benefit programs to the client and internal business partners and service team via phone, CRM, email, or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider and/or other client problems. You will coordinate communication with appropriate HR or Benefits associates, internal business partners, or carrier resources to expedite responses to critical process, operating, client, or participant situations. You will utilize your benefits/product/process experience to identify issues, troubleshoot client or service team problems, and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and TotalSource systems functionality. You will continually upgrade your knowledge and skill base relating to health and welfare benefit programs, including compliance, standard operating procedures, administrative practices and processes, and other benefit products, as applicable, to increase proficiency in a support capacity. You may champion and/or assist in assessing regulatory changes and process impact, process improvement, or other service application rollouts and service training. You will act as a liaison between the client, HRBP, CRE, ACA COE, and the carriers to explain benefits-related processes. You will partner with various team members to coordinate and execute Annual Enrollment process for clients. You will assist in analyzing plan and service requirements used in transitioning a client to service from implementation and ensure system configuration, standards, and client operating procedures, process guides, checklists, and knowledge base are accurate and complete.
  • Leadership. You will mentor all levels of service associates and provide instruction and guidance on health and welfare benefit programs, administrative processes and procedures, compliance-related questions or issues, troubleshooting system issues, and soft skill development. You will work with newly hired associates as a coach and identify training needs. You will develop, coordinate, and may deliver training or booster classes to all levels.
  • Client/Employee/Vendor Relations. You will act as the primary point of contact for clients, internal business partners, and HRBP/CRE/GM related to benefits administration best practices, transaction processing, compliance standards and client operating procedures, and responding to inquiries and resolving issues. You will proactively work to identify problems and offer solutions to improve the internal operation and administration of the plans. You will respond to complex client issues and escalations to ensure that support rendered meets or exceeds the client's needs to ensure client satisfaction. You will work with the various TotalSource service providers to identify and resolve issues and take a proactive approach to establish systematic processes and procedures to reduce or eliminate errors. You will develop and implement the workflow (both manual and electronic) to ensure that the transactions are accurately processed by TotalSource service providers such as Section 125/FSA, COBRA, 401(k), etc.

FAQs

What is the role of a Benefits Services Specialist at ADP?

The Benefits Services Specialist serves as the primary point of contact for TotalSource clients and internal partners, overseeing the processing, guidance, and governance of health and welfare plan administration services and benefit programs.

What responsibilities does a Benefits Services Specialist have?

The responsibilities include administering various benefit plans, managing client communications, providing service support, mentoring associates, and maintaining compliance with benefits administration best practices.

What qualifications are required for this position?

A minimum of 2 years of experience in a customer service environment, ideally in employee benefits or HR administration, is required. A college degree is preferred but not mandatory, and military experience is also recognized.

Are there any preferred certifications for this role?

Yes, preferred qualifications include certifications such as SHRM, PHR, or GBA/CEBS.

What kind of training is provided for this position?

ADP offers ongoing training, mentorship, and development opportunities to enhance skills related to health and welfare benefit programs, compliance, and administrative practices.

What is the work environment like at ADP?

ADP promotes an inclusive environment with a culture of collaboration and belonging, encouraging diverse perspectives and providing opportunities for career growth.

Is there an emphasis on work-life balance at ADP?

Yes, ADP emphasizes mental health, well-being, and work-life balance, offering exceptional benefits starting on Day 1 and company-paid time off for volunteering.

How does ADP recognize employee contributions?

ADP values employee contributions by creating a culture that fosters innovation, welcoming ideas, and upholding core values of integrity and respect.

What benefits does ADP offer employees?

ADP provides best-in-class benefits including comprehensive health plans, professional development opportunities, and support for community involvement through company-paid volunteering time.

What are the growth opportunities in this role?

The Benefits Services Specialist position offers career advancement opportunities within a fast-paced environment, allowing for personal and professional growth throughout your career journey at ADP.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings