Logo of Huzzle

Home

Matches

Explore

Manage

Benefits Solutions Specialist

image

ADP

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • El Paso

AI generated summary

  • You need 2 years in client support/benefit administration, a relevant degree, preferred certifications, and strong communication, Excel, and conflict resolution skills.
  • You will manage client relationships, oversee benefits administration, coordinate data gathering, resolve issues, and provide consultative support for health and welfare programs.

Requirements

  • 2 Years of experience in Client Support or Benefit Administration functions.
  • Bachelor's Degree in a Business related field or equivalent education and experience required.
  • SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred
  • Payroll, Accounting, HRIS & project coordination experience a plus.
  • Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred.
  • Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in "reactive" situations.
  • Knowledge of Microsoft Office with a strong working knowledge of Excel
  • Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.

Responsibilities

  • Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
  • Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.
  • Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
  • Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits.
  • Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account mangers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.
  • Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise.
  • Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
  • Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services associates.
  • Works with benefit providers to support client benefits administration, resolve eligiblity, vendor invoicing and claims issues.
  • Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing.
  • Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.
  • Coordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
  • Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors.
  • Provides consultive benefits support and best practices to assigned client book of business.
  • Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

FAQs

What is the role of a Benefits Solutions Specialist at ADP?

The Benefits Solutions Specialist at ADP is responsible for ensuring platform configuration and readiness to support clients through their annual enrollment processes, managing benefits administration tasks, and providing consultative support to clients.

What qualifications are required for this position?

The position requires 2 years of experience in client support or benefits administration functions and a Bachelor's Degree in a business-related field or equivalent education and experience.

Are there any preferred qualifications for candidates applying for this position?

Yes, preference will be given to candidates with certifications such as SHRM, FPC, GBA, CEBS, and/or CHRS, as well as those with payroll, accounting, HRIS, and project coordination experience.

What technical skills are necessary for this role?

Candidates should have a basic knowledge of ADP's WFN products, effective verbal and written communication skills, proficiency in Microsoft Office (particularly Excel), and strong interpersonal and conflict management skills.

How does the role involve client interaction?

The Benefits Solutions Specialist serves as the primary point of contact for Comprehensive Benefits clients, overseeing their benefits administration and annual enrollment tasks while providing consultative support and best practices.

What kind of projects will a Benefits Solutions Specialist be involved in?

The Specialist will coordinate special benefits projects, manage the setup and administration of benefit plans, and support clients through their annual enrollment processes.

Does ADP offer career growth opportunities?

Yes, ADP supports career growth and encourages employees to learn, achieve, and innovate, fostering an environment where unique talents and perspectives are valued.

What values guide the work culture at ADP?

ADP's work culture is guided by its CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Are remote work options available for the Benefits Solutions Specialist role?

Yes, ADP supports remote work in a hybrid format.

How does ADP approach diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

image

ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings