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Benefits Solutions Specialist I

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ADP

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Norfolk

AI generated summary

  • You need 2 years in client support or benefits, a relevant degree, strong Excel skills, communication abilities, and preferably HR certifications. Experience with ADP products is a plus.
  • You will manage client relationships, oversee benefits administration tasks, support data integration, resolve issues, and ensure compliance for health and welfare benefit programs during enrollment periods.

Requirements

  • 2 Years of experience in Client Support or Benefit Administration functions.
  • Bachelor's Degree in a Business-related field or equivalent education and experience required.
  • SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred
  • Payroll, Accounting, HRIS & project coordination experience a plus.
  • Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred.
  • Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in "reactive" situations.
  • Knowledge of Microsoft Office with a strong working knowledge of Excel
  • Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.

Responsibilities

  • Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
  • Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.
  • Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
  • Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits.
  • Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.
  • Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise.
  • Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolve errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
  • Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services associates.
  • Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.
  • Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing.
  • Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.
  • Coordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
  • Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors.
  • Provides consultative benefits support and best practices to assigned client book of business.
  • Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

FAQs

What is the job title for this position?

The job title is Benefits Solutions Specialist I.

What responsibilities does the Benefits Solutions Specialist I have?

Responsibilities include serving as the primary point of contact for Comprehensive Benefits clients, supporting data gathering and project management activities during annual enrollment, coordinating benefit plans, and providing consultative benefits support and best practices.

What qualifications are required for this position?

A minimum of 2 years of experience in Client Support or Benefit Administration functions and a Bachelor's Degree in a Business-related field or equivalent education and experience are required.

Is prior experience with ADP products necessary?

Basic knowledge of ADP's WFN (or other enterprise payroll and health & welfare) products is preferred, but not strictly required for the role.

Are there preferred qualifications for candidates applying for this position?

Yes, preference will be given to candidates with certifications such as SHRM, FPC, GBA, CEBS, and/or CHRS (ACA), as well as experience in Payroll, Accounting, HRIS, and project coordination.

What type of communication skills are necessary for this position?

Effective verbal and written communication skills are necessary, along with interpersonal and conflict management skills.

How does ADP approach diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of any protected characteristic.

What tools or software should a candidate be familiar with for this role?

Candidates should have knowledge of Microsoft Office, with a strong working knowledge of Excel.

Does this role involve any direct client contact?

Yes, the Benefits Solutions Specialist I will have proactive client contact and serve as the primary point relationship owner for assigned Comprehensive Benefits clients.

Is training provided for this position?

While the job description does not specify training, the role requires continual upgrading of knowledge and skill relating to health & welfare benefit programs, which implies ongoing learning and support may be provided.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings