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Benefits Supervisor

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Serco

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Herndon

AI generated summary

  • You need a Bachelor's degree or 6 years of supervisory experience, 5+ years in staff supervision, PBGC contract experience, and eligibility for a Public Trust clearance. Must reside in specified states.
  • You will oversee processes, manage team resources, update metrics, document policies, handle personnel matters, and collaborate with stakeholders to ensure contractual compliance.

Requirements

  • A Bachelor's Degree from an accredited university and/or 6 years of progressive supervisory experience may be substituted for a degree.
  • 5 + years of relevant experience supervising staff or leading teams.
  • Experience working on the PBGC contract.
  • Must be able to obtain and/or maintain a Public Trust Security Clearance.
  • Candidates must be located in one of the following states: OH, FL, DE, PA, IA, TN, GA, MN, CA, MA, CO, VA, WV, TX, MD, IL, KY, DC, ME, NC.

Responsibilities

  • Demonstrate expertise in a variety of the field’s concepts, practices and procedures, and relies on extensive experience and judgment to plan and accomplish goals.
  • Oversee end-to-end processes of the Plan Assumption service line, ensuring team’s efforts are aligned with meeting contractual requirements.
  • Address personnel and training matters.
  • Provide routine updates to operational metrics.
  • Develop, implement, monitor and document goals, objectives, policies, procedures, workflows, and work standards for the team.
  • Be responsible for maintaining high-level procedures and desk guides, ensuring all procedural changes are identified, defined, approved, and captured for real-time and annual updates.
  • Prioritize and allocates team resources to ensure effective service-delivery.
  • Build and maintain a relationship of trust and support with client POCs.
  • Act as POC in PBGC meetings related to the team’s work activities and deliver meeting notes to management.
  • Collaborate with and provides input to Operational Excellence (OE) and Business Services (BS) leads to ensure that the units are informed of operational needs to meet contractual deliverables.
  • Evaluate team’s measures of success, makes recommendations on hiring, termination, promotion and discipline and works with HR and recruiting to effectuate administrative deliverables.
  • Be responsible for team personnel administration, including, but not limited to, timesheet approval, scheduling, PDRs, performance improvement, management and progressive discipline.
  • Collaborate with the Business Process Team to review and validate test plans, requirements and scripts.
  • Submit Items of Interest (IOIs), COR reports, monthly, annual and other information required for reports.

FAQs

What is the target salary for the Benefits Supervisor position?

The target salary for the Benefits Supervisor position is $60,000, although several factors are considered when extending an offer.

What qualifications are required for the Benefits Supervisor role?

A Bachelor's Degree from an accredited university and/or 6 years of progressive supervisory experience may substitute for a degree, along with 5+ years of relevant experience supervising staff or leading teams, preferably with experience working on the PBGC contract.

Is previous experience with the PBGC contract necessary?

Yes, experience working on the PBGC contract is required for the Benefits Supervisor role.

What are the job location requirements for this position?

Candidates must be located in one of the following states: OH, FL, DE, PA, IA, TN, GA, MN, CA, MA, CO, VA, WV, TX, MD, IL, KY, DC, or ME.

Will I need a security clearance for this position?

Yes, you must be able to obtain and/or maintain a Public Trust Security Clearance for the Benefits Supervisor role.

What are the key responsibilities of the Benefits Supervisor?

Key responsibilities include overseeing end-to-end processes of the Plan Assumption service line, addressing personnel and training matters, developing and implementing policies and procedures, and ensuring effective service delivery.

What is the application process for this position?

Interested candidates should submit their application online for immediate consideration, as Serco is unable to accept resumes by email.

Does Serco offer employee benefits?

Yes, Serco offers a range of employee benefits, which can be reviewed on their benefits page.

Is there an opportunity for career development in this role?

Yes, a significant aspect of the role involves talent development and defining measures of success for the team, which contributes to career growth and advancement.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride