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Bicycle Mechanic (f/m/d)

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Zoomo

Sep 22

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    Engineering
  • Berlin

Requirements

  • Proven work experience as a (Bike) Mechanic or similar role
  • You’re willing and enthusiastic about selling our product to potential riders and ideally have a track record of achieving sales targets.
  • Professional or personal experience in technical field and ideally repairing bicycles including motorbikes, e-mopeds or even cars
  • Familiarity with consumer behaviour principles, you’re a cool and calm operator; diffusing heated situations and turning irate customers into Zoomo promoters is your cup of tea
  • Excellent communication skills, capable of building trusting relationships
  • Interest and knowledge in mobility, micro mobility or with e-bikes
  • You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • Strong organization skills and the ability to multi-task is key
  • Has fun and enjoys working in a collaborative environment
  • European drivers license required
  • Fluent communicator in English/German (B2 or higher) as well as any other language e.g. Hindi considered a big plus

Responsibilities

  • Provide accurate information to customers (e.g. product features, pricing and after-sales services) and answer customers’ questions about specific products/services
  • Build, repair and servicing of bikes to the highest of standards as expected by Zoomo, this includes diagnose required services, fault find and actual mechanic repair of Zoomo e-bikes to enable them to return to the rider in a safe and fully operational condition
  • Support our efforts to recover lost and stolen bikes
  • Ensure our riders have an awesome and seamless in-person support experience
  • Walk riders through the on-boarding process and help existing riders troubleshoot any issues they experience
  • Meet store sales targets in collaboration with the rest of the team
  • Our data is important! Complete store administration and ensure compliance with policies and procedures
  • Maintains store H&S compliance and housekeeping standards including visual marketing and merchandising of store
  • Improve brand awareness and support marketing activities through Berlin to grow our customer base
  • Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

FAQs

What is the primary responsibility of the Bicycle Mechanic at Zoomo?

The primary responsibility is to provide exceptional customer service while also building, repairing, and servicing e-bikes to the highest standards.

Is experience as a mechanic required for this role?

Yes, proven work experience as a (Bike) Mechanic or a similar role is required.

What are the expected working hours for this position?

The specific working hours will vary, but they typically align with the store's operating hours and may include weekends.

Do I need to have sales experience to apply?

While it's not mandatory, a willingness and enthusiasm for selling the product, along with a track record of achieving sales targets, will be advantageous.

What languages are required for this position?

Fluency in English and German (B2 or higher) is required, and any additional languages such as Hindi are considered a big plus.

Will I receive training for this role?

Yes, there will be training provided to help you understand the product and customer service expectations.

What benefits does Zoomo offer?

Benefits include competitive pay (€14-€15 per hour), public transport contributions, a budget for personal tools, monthly team outings, access to e-bikes, an annual learning and development allowance, and mental wellbeing support.

Is a European driver's license necessary for this role?

Yes, a European driver's license is required.

What type of environment will I be working in?

You will be working in a collaborative and high-performing environment with a team that is focused on making urban mobility greener.

Are there opportunities for advancement within the company?

Yes, there are opportunities for learning and development, which can lead to career advancement within Zoomo.

The future of mobility

Transportation
Industry
201-500
Employees
2017
Founded Year

Mission & Purpose

Zoomo is the world's leader in light electric vehicles (LEVs) and after-market servicing, built on the experience of thousands of delivery riders around the world. Engineered in Australia and operating across the United States, the United Kingdom, Europe and Australia, our vehicles are built specifically for durability & performance. Zoomo's flexible rider subscriptions and business services allow tens of thousands of riders around the world to access the best light electric vehicles. Our mission is to sustainably transition billions of urban delivery miles from mopeds, cars and trucks to light electric vehicles.