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Bilingual Application Support (English/Japanese)

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Tricentis

2mo ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Manila
  • Quick Apply

AI generated summary

  • You need a Bachelor’s in IT, 3+ years in application support, knowledge of SDLC and testing, experience with Tricentis TOSCA, and familiarity with various tech like APIs and databases.
  • You will troubleshoot software issues, support configurations, conduct testing, analyze system bugs, and collaborate with R&D and Customer Success to deliver solutions for customers.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology or Computer Engineering.
  • Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
  • A very good understanding of Software Development Life Cycle and Software Testing Life Cycle concepts.
  • Relevant knowledge or work experience using Tricentis TOSCA
  • Must have knowledge in the following related technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging).
  • Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing.
  • Candidate coming from a technical support background who wants to have a software QA and testing exposure.

Responsibilities

  • The Technical Support Specialist’s responsibilities include but is not limited to the following:
  • The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases.
  • In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
  • The position will also give the candidate the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
  • You’ll collaborate with the R&D and product teams, and learn about software engineering processes.
  • The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers receive a product-tailored appropriate solutions.

FAQs

What is the job title for this position?

The job title is Bilingual Application Support (English/Japanese).

What is the main responsibility of the Technical Support Specialist?

The main responsibility is to analyze, process, troubleshoot, and provide technical recommendations and resolutions for inquiries, cases, and requests from customers using Tricentis products.

What products will the Technical Support Specialist be supporting?

The Technical Support Specialist will support Tricentis products, namely Tosca, QTest/Vera, and Neoload.

What kind of work environment is offered for this position?

The position offers a hybrid work arrangement, with 3 days onsite and 2 days working from home.

What are the qualifications required for this role?

The qualifications include a Bachelor’s degree in Computer Science, Information Technology, or Computer Engineering, and a minimum of 3+ years of relevant experience in technical, application, or product support in a customer-facing role.

Is experience with Tricentis TOSCA required for this role?

Yes, relevant knowledge or work experience using Tricentis TOSCA is required.

What type of candidates is Tricentis looking for?

Tricentis is looking for candidates from a software QA background seeking a support role or from a technical support background wanting to gain software QA and testing exposure.

What benefits are offered to employees?

Employees receive a market competitive salary, success-oriented bonus, day 1 HMO coverage with 2 free dependents, and a supportive work environment.

What are Tricentis's core values?

Tricentis's core values include challenging the status quo, creating positive experiences for customers, collaborative problem-solving, setting extraordinary goals, creating momentum and efficiency, demonstrating self-awareness, and completing commitments.

Is Tricentis an equal opportunity employer?

Yes, Tricentis is proud to be an equal opportunity workplace, providing consideration for employment regardless of various statuses protected by law.

Tricentis

Tricentis is a global leader in continuous testing and quality engineering.

Technology
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Tricentis is a software company specialising in continuous testing and quality assurance solutions for enterprise applications. They provide a suite of tools designed to accelerate testing processes, improve software quality, and enhance overall business performance. Tricentis's ultimate mission is to transform how businesses approach software testing by delivering innovative, automated solutions that enable faster, more reliable delivery of high-quality software. Their purpose is to help organisations achieve digital excellence and drive operational efficiency through advanced testing practices, thereby ensuring that applications meet the highest standards of performance and reliability.