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Bilingual Sales and Service Coordinator (Whirlpool)

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Acosta

11d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
  • $48K - $53K
  • Mississauga

AI generated summary

  • You must be fluent in English and French, have customer service experience, knowledge of appliances, post-secondary education, excellent communication skills, work hybrid in Mississauga, and be proficient in Google/Microsoft apps with no criminal record.
  • You will manage inbound/outbound calls & email inquiries, confirm/change orders, resolve delivery issues, proactively manage orders, communicate policies, adhere to guidelines, provide support, analyze data, and identify process improvements.

Requirements

  • Proficient in English and French (written and verbal)
  • 1-2 years’ experience in a customer service role
  • Experienced in appliances and consumer electronics, considered a bonus
  • Post-Secondary Education, preferred
  • Superb communication skills, both written and verbal
  • This role is hybrid – successful candidates are required to work from Whirlpool Canada’s Corporate Office located in Mississauga, ON (in office Monday – Thursday / working from home on Friday)
  • Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.
  • Must be comfortable completing a criminal background check

Responsibilities

  • Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
  • Manage and respond to email inquiries from consumers and trade partners within established timelines.
  • Confirming/changing orders/deliveries
  • De-escalate and work with the appropriate team to resolve order & delivery challenges.
  • Proactively manage orders to ensure order quality and order fulfillment.
  • Communicate processes and policies to internal & external parties as appropriate.
  • Adhere to established guidelines and follow Standard Operating Procedures (SOP)
  • Provide order and business process support to Sales and Supply Chain functions.
  • Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
  • Identify process improvement opportunities

FAQs

What languages do I need to be proficient in for this role?

To be successful in this role, you must be proficient in both English and French, both in written and verbal communication.

Where will I be working for this position?

This role is hybrid, and successful candidates are required to work from Whirlpool Canada’s Corporate Office located in Mississauga, ON, from Monday to Thursday, and work from home on Fridays.

What are the responsibilities of a Bilingual Sales & Service Coordinator?

Some of the responsibilities include managing inbound and outbound calls from consumers and trade partners, providing order and business support, and proactively managing orders to ensure order quality and fulfillment.

What qualifications do I need for this role?

Some qualifications for this position include having 1-2 years of customer service experience, proficiency in English and French, experience in appliances and consumer electronics is considered a bonus, and being comfortable completing a criminal background check.

What benefits can I expect from this position?

Some benefits include paid training, health and dental benefits, a company-matched retirement savings plan, opportunities for career development, and other surprise perks.

Trusted Brands Trust Us

Retail & Consumer Goods
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Acosta brings simplicity to retail sales. We act as a catalyst to boldly connect brands, retailers and consumers, fueling growth and building long-term value throughout North America and Europe. We are deeply embedded in every corner of the retail industry, strengthening the local, regional and national relationships between brands and retailers.​ Our team of experts uses deep industry insight, cutting-edge analytics and integrated partnerships to help our clients move ahead with confidence.