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Billing Account Representative

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MetLife

Dec 17

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Tampa
    Remote

Requirements

  • Working knowledge of remittance processing and billing or related experience
  • High School Diploma
  • 2-4 years business experience.
  • Detail oriented with basic math skills.
  • Strong time management and organizational skills.
  • Ability to communicate effectively and work in team environment.

Responsibilities

  • Receives and processes moderate to complex bills and payments
  • Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
  • Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium. Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research.
  • Reconciles daily transactions and report discrepancies.
  • Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations

FAQs

Where is the job location for the Billing Account Representative position?

The job location is virtual but within commutable distance to the Tampa FL, Aurora IL, Cary NC, or Charlotte NC offices.

What are the primary responsibilities of a Billing Account Representative?

The primary responsibilities include receiving and processing moderate to complex bills and payments, inputting various forms of payments into the billing systems, reviewing billing history, reconciling daily transactions, and proactively monitoring billing transmission and payment processes.

What qualifications are necessary for this position?

Candidates should have a High School Diploma, 2-4 years of business experience, working knowledge of remittance processing or billing, strong attention to detail, basic math skills, and effective communication and organizational skills.

Are there any benefits offered for this position?

Yes, benefits include a comprehensive health plan, dental and vision insurance, company-paid life insurance and legal services, a retirement pension and 401(k) with employer matching, tuition assistance, and various wellness programs, among others.

What type of experience is preferred for applicants?

A working knowledge of remittance processing and billing or related experience is preferred, along with 2-4 years of business experience.

How does MetLife support employee well-being?

MetLife offers programs for physical and mental health, financial wellness, and support for families, including Employee Assistance Programs and digital mental health resources.

Is there room for career growth within MetLife?

Yes, MetLife is recognized as one of the best companies to work for and provides various programs, including tuition assistance, which promotes professional development and career advancement.

Does the company maintain a drug-free workplace?

Yes, MetLife maintains a drug-free workplace.

How can individuals with disabilities request accommodations during the application process?

Individuals can request accommodations by emailing accommodations@metlife.com, and this information will be held in confidence.

What recognition has MetLife received in 2024?

MetLife has been recognized on Fortune magazine's list of the "World's Most Admired Companies," the Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For ® in 2024.

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MetLife

Finance
Industry
10,001+
Employees
1868
Founded Year

Mission & Purpose

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux. Customers around the globe have told us they’re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life’s twists and turns. MetLife is committed to being that partner. That’s why we’re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We’ll be introducing new ways to meet our customers’ evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services. MetLife. Navigating life together. MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

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