FAQs
What is the role of a Billing & Fulfillment Coordinator at Lightspeed?
The Billing & Fulfillment Coordinator, also known as the Billing Support Specialist, is responsible for supporting customers with subscription and invoice-related tasks across all products offered in EMEA, ensuring seamless transactions, maintaining accurate accounts, resolving disputes, and collaborating with teams to enhance customer experiences.
Is fluency in Dutch required for this position?
Yes, fluency in Dutch is a must, as this role will support Dutch-speaking customers.
What qualifications are needed for this role?
Candidates should have experience in an administrative or sales support role, fluency in Dutch and working proficiency in English, strong time management and organization skills, obsessive attention to detail, and a thorough and methodical approach to work.
Is experience with Salesforce or Zendesk necessary?
While experience with Salesforce.com and Zendesk is a plus, it is not strictly necessary for this role.
What benefits does Lightspeed offer employees?
Lightspeed offers a variety of benefits including a share scheme, health and wellness benefit, mental health support, 25 vacation days per year, paid leave for new parents, LinkedIn Learning access, volunteer day off, transit benefit, employee technology purchase program, free lunch and snacks, and various fun events.
Can you describe the work environment at Lightspeed?
The work environment at Lightspeed is flexible to allow for a dynamic experience within a fast-paced, growing organization, with opportunities for collaboration and personal impact.
Does Lightspeed have a commitment to diversity and inclusion?
Yes, Lightspeed is committed to creating an inclusive and barrier-free workplace, welcoming applications from people of all backgrounds and lived experiences, including individuals with disabilities.
Where is the Billing Support Specialist role located?
The role is based in the Amsterdam office.
Is prior experience in eCommerce, retail, or restaurant industries beneficial for this position?
Yes, experience in eCommerce, retail, or restaurant industries is considered beneficial for this role.
What opportunities for growth are available at Lightspeed?
Lightspeed provides numerous growth opportunities, including potential roles in technical or people management, as well as continuous learning and development within the organization.