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Billing Specialist

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SThree

9d ago

  • Job
    Full-time
    Mid Level
  • Banking & Finance
  • Glasgow

AI generated summary

  • You need a solid admin background, excellent communication skills, and SAP Billing Module knowledge for our Billing Specialist role. MS Office proficiency and top-notch customer service skills are a must.
  • You will ensure accurate billing processes, develop relationships with stakeholders, resolve queries promptly, update client billing requirements, maintain quality standards, create accounts, update reports, and communicate effectively across departments.

Requirements

  • Customer Service/Admin Background
  • Ability to communicate at all levels essential
  • Understanding of SAP Billing Module preferred
  • Working knowledge of MS Word, Excel, PowerPoint and Outlook
  • Excellent Customer Service skills are essential

Responsibilities

  • Ensure Billing is processed and delivered accurately on a daily basis in line with agreed SLA's.
  • Develop close working relationships across both Internal and External stakeholders to enable delivery of the day to day billing operations in order to enable prompt resolution of issues impacting delivery of Billing
  • Ensure Credit Note requests are processed within the stipulated SLA
  • Investigate queries when required and provide a satisfactory, timely resolution to all concerned stakeholders
  • Update and maintain master file for Client Billing requirements and ensure changes in billing requirements or new billing requirements are applied correctly as needed.
  • To maintain an excellent standard of quality when creating accounts and processing documents
  • Process documentation to enable cross team support during periods of holidays/absence.
  • Update Billing reports as delegated by Billing Team Manager
  • Communicate with other departments & staff to ensure SLA's are met

FAQs

What are the main responsibilities of a Billing Specialist?

The main responsibilities of a Billing Specialist include processing billing accurately on a daily basis, developing relationships with internal and external stakeholders to resolve issues, processing credit note requests, investigating queries, maintaining client billing requirements, updating billing reports, and communicating to ensure SLA's are met.

What skills and knowledge are required for a Billing Specialist role?

Skills and knowledge required for a Billing Specialist role include a customer service/admin background, strong communication skills, understanding of SAP Billing Module, proficiency in MS Word, Excel, PowerPoint, and Outlook, and excellent customer service skills.

What benefits are offered to employees in the U.K. for this role?

Benefits for employees in the U.K. include flexible working options, bonus linked to company and personal performance, generous holiday allowance, annual leave purchase scheme, caregiver/dependant leave, volunteering days off, private health care, discounted dental insurance, company share scheme participation, and access to retail discounts and savings.

Taking STEM skills to another level.

Human Resources
Industry
1001-5000
Employees
1986
Founded Year

Mission & Purpose

SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with dynamic organisations across the world. We are the number one destination for talent in the best STEM markets: these are today’s unsung heroes who positively shape the future. Now we’re helping them shape their own futures. Our global house of specialist recruitment brands brings expertise in specific sought-after skills. We know how to achieve the goals of STEM professionals seeking both permanent and contract work and understand the organisations who need them. Founded in London in 1986 as a small business, over the past 36 years SThree has expanded into a multi-brand organisation, giving our customers access to a global network of dedicated STEM specialists through 40 offices in 15 countries.