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Billing Specialist

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Cision

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Toronto
  • Quick Apply

AI generated summary

  • You need a college diploma, 2+ years billing experience, knowledge of Salesforce/NetSuite, MS Office skills, strong attention to detail, customer service skills, and fluency in English & French is a plus.
  • You will review contracts and work orders, generate invoices, process credit notes, calculate usage fees, prepare reports, manage the billing cycle, and address billing queries.

Requirements

  • College Diploma (or equivalent) or a related field is required.
  • Minimum of 2 years of relevant billing experience in a corporate environment including customer service and account reconciliation.
  • Working knowledge of Salesforce, NetSuite or similar software is an asset.
  • Working knowledge of MS Office Suite including Word, Outlook, Excel is required.
  • Advanced time management, attention to detail and organization skills.
  • Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.
  • Advanced customer service and communication skills to create a positive client experience with each customer interaction.
  • Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes.
  • Ability to work independently and as a member of a team.
  • Fluency in English & French, written and oral is an asset.

Responsibilities

  • Reviews customer contracts, validates pricing to assess discounts and to ensure client is invoiced accordingly.
  • Review of work orders as part of the daily integration and generates invoices for customers following the use of the service.
  • Processing credit notes in a timely basis.
  • Calculates usage and bills customer for over usage.
  • Prepares reports required to complete billing.
  • Executes the billing cycle including printing, billing portals / email, and filing as required.
  • Communicates company policies regarding billing to both internal and external clients addressing billing queries.
  • Performs other duties as required.

FAQs

What is the primary role of a Billing Specialist?

The primary role of a Billing Specialist is to manage financial transactions by preparing invoices, verifying billing information, addressing discrepancies, and ensuring timely and accurate billing for clients or customers.

What qualifications are required for this position?

A College Diploma (or equivalent) in a related field is required, along with a minimum of 2 years of relevant billing experience in a corporate environment, including customer service and account reconciliation.

What software skills are needed for this position?

Working knowledge of Salesforce, NetSuite, or similar software is an asset, as well as proficiency in MS Office Suite, including Word, Outlook, and Excel.

Are language skills important for this role?

Yes, fluency in English and French, both written and oral, is an asset for this position.

What type of work environment can a Billing Specialist expect?

The Billing Specialist role is hybrid, requiring 2 days per week in the Toronto office.

What are some key accountabilities of a Billing Specialist?

Key accountabilities include reviewing customer contracts, generating invoices, processing credit notes, calculating usage charges, executing the billing cycle, and communicating billing policies to clients.

How important are customer service skills for this role?

Advanced customer service and communication skills are essential to create a positive client experience during each customer interaction.

Can a Billing Specialist work independently?

Yes, the role requires the ability to work both independently and as a member of a team.

What personal skills are emphasized for a successful Billing Specialist?

Advanced time management, attention to detail, organizational skills, adaptability, and the ability to respond to changing work priorities are emphasized for success in this role.

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Cision

Marketing & Advertising
Industry
1001-5000
Employees
1867
Founded Year

Mission & Purpose

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.