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Billing Specialist

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Cision

16d ago

  • Job
    Full-time
    Mid Level
  • Banking & Finance

AI generated summary

  • You must have 2+ years AR/billing & 3+ years customer service experience, B.A/B.S degree or work equivalent, strong Excel & NetSuite skills, detail-oriented, team player, handle pressure gracefully, and work 9:00-6:00 ET/7:00-4:00 MT shift.
  • You will handle customer billing inquiries, draft invoices, resolve disputes, assist with closing procedures, compile and review reports, and work with collections team for past due payments.

Requirements

  • At least 2 years of experience in accounts receivable or billing
  • At least 3 years of customer service experience
  • B.A. or B.S. degree or equivalent work experience
  • The ability to work accurately and independently
  • Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
  • Advanced knowledge of Excel
  • NetSuite experience, is a plus
  • Extremely detail oriented
  • Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
  • Willingness to be part of a team…cooperating with others to get the right answers quickly
  • Maintains stable performance while under pressure or opposition, handling stress with grace and tact
  • Shift: 9:00-6:00 ET / 7:00-4:00pm MT

Responsibilities

  • Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
  • Draft key client deliverables, including customer invoices and credit memos
  • Assist in the resolution of billing discrepancies and disputes.
  • Assist with monthly closing procedures
  • Compiling, interpreting, and summarizing billing data
  • Support accounting operations and client service staff with customer analyses and communication
  • Operate an electronic billing system and works with database software
  • Compile and review reports
  • Work with collections team to pursue past due payments

FAQs

What are the main responsibilities of a billing specialist?

The main responsibilities of a billing specialist include drafting client invoices and credit memos, resolving billing discrepancies and disputes, assisting with monthly closing procedures, compiling and interpreting billing data, supporting accounting operations, operating an electronic billing system, compiling and reviewing reports, and working with the collections team to pursue past due payments.

What qualifications are required for a billing specialist position?

The qualifications for a billing specialist position include at least 2 years of experience in accounts receivable or billing, at least 3 years of customer service experience, a B.A. or B.S. degree or equivalent work experience, the ability to work accurately and independently, advanced knowledge of Excel, NetSuite experience is a plus, being extremely detail-oriented, clear and empathetic communication skills, the ability to work well in a team, and the ability to maintain stable performance under pressure.

Marketing & Advertising
Industry
1001-5000
Employees
1867
Founded Year

Mission & Purpose

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.