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Billing Specialist - Cleveland

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Cision

23d ago

  • Job
    Full-time
    Mid Level
  • Banking & Finance
  • Cleveland

AI generated summary

  • You need 2+ years of AR/billing experience, 3+ years in customer service, degree or equivalent, Excel proficiency, detail-oriented, strong communication skills, team player, ability to work under pressure, and willing to work a specific shift.
  • You'll provide top-notch customer service, draft invoices, resolve billing disputes, assist with month-end closing, analyze billing data, support accounting operations, and work with collections to pursue past due payments.

Requirements

  • At least 2 years of experience in accounts receivable or billing
  • At least 3 years of customer service experience
  • B.A. or B.S. degree or equivalent work experience
  • The ability to work accurately and independently
  • Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
  • Advanced knowledge of Excel
  • NetSuite experience, is a plus
  • Extremely detail oriented
  • Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
  • Willingness to be part of a team…cooperating with others to get the right answers quickly
  • Maintains stable performance while under pressure or opposition, handling stress with grace and tact
  • Shift: 9:00-6:00 ET / 7:00-4:00pm MT

Responsibilities

  • Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
  • Draft key client deliverables, including customer invoices and credit memos
  • Assist in the resolution of billing discrepancies and disputes.
  • Assist with monthly closing procedures
  • Compiling, interpreting, and summarizing billing data
  • Support accounting operations and client service staff with customer analyses and communication
  • Operate an electronic billing system and works with database software
  • Compile and review reports
  • Work with collections team to pursue past due payments

FAQs

What qualifications are required for the billing specialist position in Cleveland?

Qualifications for the billing specialist position in Cleveland include at least 2 years of experience in accounts receivable or billing, at least 3 years of customer service experience, a B.A. or B.S. degree or equivalent work experience, the ability to work accurately and independently, advanced knowledge of Excel, and NetSuite experience is a plus.

What are the responsibilities of a billing specialist at Cision in Cleveland?

Responsibilities of a billing specialist at Cision in Cleveland include drafting key client deliverables such as customer invoices and credit memos, resolving billing discrepancies and disputes, assisting with monthly closing procedures, compiling, interpreting, and summarizing billing data, supporting accounting operations and client service staff, operating an electronic billing system, compiling and reviewing reports, and working with the collections team to pursue past due payments.

What skills are necessary to succeed as a billing specialist in Cleveland?

Skills necessary to succeed as a billing specialist in Cleveland include exceptional customer service skills, strong communication and organizational skills, accuracy and attention to detail, the ability to de-escalate and resolve conflicts, motivation and initiative to quickly pick up new skills, clear and empathetic communication in both one-on-one and team settings, and the ability to maintain stable performance under pressure.

Marketing & Advertising
Industry
1001-5000
Employees
1867
Founded Year

Mission & Purpose

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.