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Billing Specialist - Cleveland

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Cision

14d ago

  • Job
    Full-time
    Mid Level
  • Banking & Finance
  • Cleveland

AI generated summary

  • You need a Bachelor's degree, 3 years of experience, Excel proficiency, A/R skills, ability to problem-solve, and work collaboratively with others. Must live in NY, VA, or OH.
  • You will lead, train, and evaluate billing staff, track performance metrics, develop procedures for efficiency, oversee new programs, address problems professionally, and perform related duties.

Requirements

  • This job requires a Bachelor’s degree (B.A.) or equivalent in education and experience, plus three years of related experience.
  • High proficiency with Excel spreadsheet functionality.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Fundamental accounting software skills and demonstrated skills in A/R.
  • The position requires the ability to interact positively and constructively with employees, consultants, and customers.
  • Ability to educate and train at all levels of professional staff.
  • System experience: knowledge of billing systems for front end and back-end functions and willingness to learn new systems, applications, and programs.
  • Ability to produce and present detailed billing reports.
  • Must live in NY, VA, or OH
  • 2-3 days a month in office for internal meetings with team

Responsibilities

  • Hire, train, supervise and evaluate the performance of the billing staff.
  • Responsible for tracking cases, calls, and similar billing data to measure performance, gauge milestones, and establishes performance criteria for the team.
  • Provide day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment.
  • Develops and standardizes procedures to improve and monitor efficiency and effectiveness of assigned work assignments and make recommendations for improvement.
  • Oversees implementation of new programs and services, including new technology.
  • Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
  • Performs related duties as assigned.

FAQs

What are the qualifications needed for this Billing Specialist position?

This position requires a Bachelor’s degree (B.A.) or equivalent in education and experience, plus three years of related experience. Proficiency with Excel, accounting software skills, and the ability to interact positively with employees and customers are also required. Additionally, candidates must be willing to learn new systems and applications. It is also required to live in NY, VA, or OH and be able to attend internal meetings in the office 2-3 days a month.

What are the responsibilities of the Billing Specialist?

Responsibilities include hiring, training, and supervising billing staff, tracking performance metrics, providing leadership to ensure a customer service-oriented work environment, developing and standardizing procedures, overseeing implementation of new programs, investigating and responding to problems and complaints, as well as performing related duties as assigned.

What software skills are required for this position?

High proficiency with Excel spreadsheet functionality, fundamental accounting software skills, and knowledge of billing systems for front end and back-end functions are required for this position. Candidates should also be willing to learn new systems, applications, and programs.

Marketing & Advertising
Industry
1001-5000
Employees
1867
Founded Year

Mission & Purpose

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.