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BMW Genius NEW

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BMW Group

Aug 6

Applications are closed

  • Job
    Full-time
    Entry Level

Requirements

  • Proven excellent customer service skills and likes to work with people.
  • An outstanding attitude and passion for customer service
  • Passion for BMW products and technology.
  • Strong interpersonal and presentation skills.
  • Ability to work autonomously.
  • An enthusiastic, dynamic and team orientated personality
  • Excellent communication skills
  • Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Is a team player. Offers help and support to others.
  • Thorough knowledge of computer applications (MS Office).

Responsibilities

  • Your Responsibilities
  • Indirectly boost sales by providing customers with the right amount of product information to give them a good insight of the BMW products.
  • Promote the technical unique selling points of BMW products and the associated customer benefits such as Digital Handover and the My BMW App.
  • Offer exceptional customer service through informative, non-pressured customer discussion.
  • Welcoming/Hosting customers in the centre and ensuring every aspect of an exceptional customer experience is provided.
  • Provide support to Aftersales departments during peak times.
  • Adhering to all financial compliance and FCA regulations.

FAQs

What is the main role of a BMW Genius?

The main role of a BMW Genius is to indirectly boost sales by providing customers with comprehensive product information, promoting the unique selling points of BMW products, and ensuring an exceptional customer experience.

What qualifications do I need to apply for the BMW Genius position?

Applicants should have proven excellent customer service skills, a passion for BMW products and technology, strong interpersonal and presentation skills, and the ability to work autonomously.

Is training provided for the BMW Genius role?

Yes, ongoing training and development are provided, along with specialist training with BMW UK to ensure you stay updated on complex technical and product information.

Will I be required to work weekends?

The job description does not specify working hours, but typically customer-facing roles may require flexibility, including weekends.

How does Halliwell Jones North Wales handle holidays?

Employees receive 22 days of holiday plus bank holidays and are entitled to take their birthday off.

Is there an opportunity for career progression?

Yes, there are great career progression opportunities available within the company.

What kind of support can I expect from the team in this role?

You will be part of a friendly, team-oriented environment where teamwork and support for each other are encouraged.

Are there any additional benefits offered besides salary?

Yes, additional benefits include an Employee Car Scheme, life assurance, and BMW accreditation.

What is the working environment like at the North Wales Centre?

The North Wales Centre is a modern, state-of-the-art facility that provides an excellent working environment.

What software skills are required for the position?

A thorough knowledge of computer applications, particularly MS Office, is required for the role.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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