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BMW Host

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BMW Group

Sep 3

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Exceptional communication abilities, both face-to-face and in written correspondence
  • Proven administrative skills with a talent for efficiently juggling multiple tasks
  • Ability to remain composed and approachable in high-pressure situations, maintaining a friendly yet professional demeanour
  • A proactive and resourceful mindset, eager to assist and contribute to team success
  • A strong passion for providing outstanding customer service in a premium setting

Responsibilities

  • Greet and Guide: Welcome every customer and visitor to the Centre, offering a tailored service based on their needs.
  • First-Class Service: Escort customers to their destinations, maintain regular contact, and ensure their experience is smooth and enjoyable throughout their visit.
  • Attention to Detail: Conduct weekly audits to ensure the Centre always meets the high standards expected of BMW and Vines.
  • Customer Interaction: Efficiently handle customer data, follow up on queries, and ensure all communications are managed promptly.
  • Team Collaboration: Work closely with Sales, Aftersales, Parts, and Reception to ensure seamless customer service from start to finish.
  • Showroom Presentation: Keep the reception and customer areas spotless, manage the showroom traffic log, and ensure that everything is in its place to create a professional, welcoming environment.

FAQs

What is the primary role of a BMW Host at Vines of Gatwick?

The primary role of a BMW Host is to provide exceptional customer service, welcoming every customer and visitor to the Centre and ensuring a first-class luxury experience throughout their visit.

What are the key responsibilities of a BMW Host?

Key responsibilities include greeting and guiding customers, providing first-class service, conducting weekly audits for showroom standards, handling customer data, collaborating with team members, and maintaining the presentation of the reception and customer areas.

What qualities are important for a BMW Host?

Important qualities include exceptional communication skills, proven administrative abilities, composure in high-pressure situations, a proactive mindset, and a passion for providing outstanding customer service in a premium setting.

What kind of training will be provided for this position?

Comprehensive training will be provided to ensure new employees have all the necessary skills and knowledge to succeed in their role as a BMW Host.

How many days of holiday do employees receive?

Employees receive 24 days of holiday plus bank holidays, which increases to 29 days with service.

Are there any employee benefits available?

Yes, benefits include a competitive salary, discounts on cars and motorbikes, a medical health cash plan, enhanced parental benefits, flexible holiday options, and various extra perks.

Is there a birthday leave policy?

Yes, employees receive a day off to celebrate their birthday.

What opportunities for growth and development are available?

Growth opportunities include a job shadowing scheme, training at the BMW Academy, and potential for career advancement within the company.

How does the team culture at Vines of Gatwick look?

The team culture is friendly and passionate, with employees who enjoy what they do and support each other in delivering exceptional service.

Is experience required for this role?

While prior experience in customer service or a similar role is beneficial, the company provides training for those who may be new to the automotive industry.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.