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BMW Product Genius

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BMW Group

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You should be a confident communicator with a passion for automotive tech, willing to go the extra mile, possess a full UK driving licence, have IT skills, and eager to progress to car sales.
  • You will prepare the showroom, assist in customer interactions, deliver test drives, educate staff on products, enhance the customer journey, support marketing activities, and facilitate vehicle handovers.

Requirements

  • - You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease.
  • - A passion for automotive technology and keen to keep up to date with latest innovations and trends.
  • - Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • - A full UK driving licence.
  • - Competent IT skills.
  • - As happy working on your own initiative as you are in a team.
  • - One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assist with showroom presentation and advertising.
  • Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding.
  • Supporting the Sales department and delivering excellent customer experience.
  • Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment.
  • Learning about our products so you can help our customers find the perfect fit.
  • Enhancing the customer journey from enquiry to delivery.
  • Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
  • Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle.

FAQs

What is the primary role of a Product Genius at Douglas Park BMW?

The primary role of a Product Genius at Douglas Park BMW revolves around enhancing the customer experience by being an in-branch expert on products, helping customers make informed choices about their new cars.

Is previous automotive experience required for this position?

While prior automotive experience is beneficial, the most important qualifications include a passion for automotive technology and a strong desire to learn about BMW products.

What kind of training will a Product Genius receive?

A Product Genius will receive in-branch training as well as certification from the BMW Academy to develop their knowledge and expertise.

What are the key responsibilities of a Product Genius?

Key responsibilities include preparing the showroom, assisting with vehicle presentations, supporting the sales department, delivering test drive experiences, enhancing the customer journey, and assisting with customer handovers.

Do I need a driving license for this role?

Yes, a full UK driving licence is required for this position.

What qualities are essential for a successful Product Genius?

Essential qualities include being a confident communicator, having a positive attitude, a passion for automotive technology, the willingness to go the extra mile for customers, and a desire to progress within the company.

Are there opportunities for career progression in this role?

Yes, progression is one of the company's values, and there is an opportunity to advance within the role towards car sales.

What benefits does Douglas Park BMW offer its employees?

Benefits include access to a Company Pension Scheme, discounts on car purchases and servicing, death in service benefit, employee assistance programs, medical support, and various wellbeing assistance services.

Is the role solely in-person, or is there any remote work flexibility?

The role primarily involves in-person engagement with customers at the dealership, with no specific mention of remote work flexibility.

What kind of support is available for employee wellbeing?

Employees have access to unlimited mental health support, physiotherapy assistance, and various financial and legal support services as part of the company's commitment to wellbeing.

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.