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BMW Product Genius

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BMW Group

Aug 29

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

Requirements

  • You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease.
  • A passion for automotive technology and keen to keep up to date with latest innovations and trends
  • Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • A full UK driving licence.
  • Competent IT skills
  • As happy working on your own initiative as you are in a team.
  • One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assist with showroom presentation and advertising.
  • Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding.
  • Supporting the Sales department and delivering excellent customer experience.
  • Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment.
  • Learning about our products so you can help our customers find the perfect fit.
  • Enhancing the customer journey from enquiry to delivery.
  • Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
  • Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle.

FAQs

What is the main role of a Product Genius at Douglas Park BMW?

The main role of a Product Genius is to provide exceptional customer service and enhance the customer experience by being an in-branch expert on BMW products, assisting customers in making informed choices about their new car both in person and digitally.

What are the day-to-day duties of a Product Genius?

Day-to-day duties include preparing the showroom, assisting with showroom presentation, keeping dealership staff informed about products, supporting the sales department, delivering test drive experiences, enhancing the customer journey, supporting marketing activities, and assisting with customer handovers.

What qualifications or skills are required for the Product Genius position?

Candidates should possess confident communication skills, a passion for automotive technology, a full UK driving licence, competent IT skills, and a willingness to learn and progress within the role.

Is training provided for the Product Genius role?

Yes, in addition to in-branch training, Product Geniuses will become certified by the BMW Academy, ensuring they develop the necessary knowledge and skills.

What kind of customer service expectations are there for a Product Genius?

A Product Genius is expected to deliver outstanding customer service by being engaging, putting customers at ease, and going the extra mile throughout the customer journey from initial inquiry to aftersales support.

Are there opportunities for career progression within this role?

Yes, one of the company values is progression, so candidates should be eager to develop their skills and potentially progress to car sales in the future.

What benefits are offered to employees in this position?

Benefits include access to a company pension scheme, industry-leading discounts on purchases, death in service benefit, discounted servicing, a subsidized car purchase scheme, employee assistance programs, unlimited mental health support, and various wellbeing initiatives.

Do we support remote work?

Yes, we do support remote work but in a hybrid format.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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