Bobbi Brown - Counter Lead - Boots - 22.5 Hours

Bobbi Brown Cosmetics

2mo ago

Job
Part-time
Junior & Mid Level
Hospitality & Retail
York

AI generated summary

You must have experience in fast-paced retail, a drive for self-development, and a strong commercial understanding of the beauty industry.
You will drive sales, maintain brand image, execute marketing initiatives, ensure operational excellence, manage stock, and enhance customer experience while adhering to company guidelines.

Requirements

Experience in a fast-paced retail and/or consumer facing environment
Ability to drive self-development
Commercial understanding and awareness of industry

Responsibilities

They are accountable for achieving this by;
Reflecting a credible and professional Brand image to all internal and external consumers at all times
Maximising sales through selling, providing excellent service and retail standards
Contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
Understand daily/weekly targets
Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
Keep up to date with competitor activities and missed opportunities
Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
Deliver the Brand Strategy, ensuring the delivery of an effective local plan
Plan and implement local marketing & events initiatives, aligned to Retailer activity.
Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
Use digital tools to ensure knowledge is kept up to date
Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
Operations:
Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
Review retail standards on a daily basis ensuring they are maintained to the required standard
Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
Ensure all information requests are fulfilled accurately, within deadlines set
Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
Commerciality:
Manage daily replenishment, taking appropriate action where necessary
Maximise sales performance by utilising all commercial reports before making commercial decisions
Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
Identify trends and make suggestions to enhance product performance.

Bobbi Brown Cosmetics

Retail & Consumer Goods

Industry

1001-5000

Employees

1991

Founded Year

Mission & Purpose

Bobbi Brown first arrived on the beauty scene in 1991 with the launch of Bobbi Brown Essentials, 10 brown-based lipstick shades created to fill a void in the market of simple, flattering and wearable makeup. Bobbi's unique approach to cosmetics was a long-awaited gift for women who wanted a more natural look, and therefore caught the attention of cosmetics empire of The Estée Lauder Companies, which acquired Bobbi Brown Cosmetics in 1995. Today, Bobbi Brown Cosmetics is a global brand, having expanded beyond lipstick to a full range of color cosmetics and skincare. With a presence in more than 60 countries, Bobbi Brown Cosmetics is coveted by world renowned makeup artists, celebrities and style makers for effortless, natural beauty.