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Bobbi Brown - Counter Lead - Boots - 22.5 Hours

  • Job
    Junior (1-2 years) - Mid-level (3-4 years)
  • Hospitality & Retail
  • York


  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry


  • They are accountable for achieving this by;
  • Reflecting a credible and professional Brand image to all internal and external consumers at all times
  • Maximising sales through selling, providing excellent service and retail standards
  • Contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
  • Understand daily/weekly targets
  • Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keep up to date with competitor activities and missed opportunities
  • Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
  • Operations:
  • Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Review retail standards on a daily basis ensuring they are maintained to the required standard
  • Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • Ensure all information requests are fulfilled accurately, within deadlines set
  • Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
  • Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
  • Commerciality:
  • Manage daily replenishment, taking appropriate action where necessary
  • Maximise sales performance by utilising all commercial reports before making commercial decisions
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
  • Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • Identify trends and make suggestions to enhance product performance.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Bobbi Brown first arrived on the beauty scene in 1991 with the launch of Bobbi Brown Essentials, 10 brown-based lipstick shades created to fill a void in the market of simple, flattering and wearable makeup. Bobbi's unique approach to cosmetics was a long-awaited gift for women who wanted a more natural look, and therefore caught the attention of cosmetics empire of The Estée Lauder Companies, which acquired Bobbi Brown Cosmetics in 1995. Today, Bobbi Brown Cosmetics is a global brand, having expanded beyond lipstick to a full range of color cosmetics and skincare. With a presence in more than 60 countries, Bobbi Brown Cosmetics is coveted by world renowned makeup artists, celebrities and style makers for effortless, natural beauty.