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Bobbi Brown - Counter Lead - Boots - 30 Hours

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The Estée Lauder Companies Inc.

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have experience in fast-paced retail, a drive for self-development, and a solid understanding of the industry's commercial landscape.
  • You will drive sales, deliver excellent service, maintain brand standards, manage stock, execute marketing initiatives, and enhance consumer loyalty while ensuring compliance with company policies.

Requirements

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry

Responsibilities

  • - The Account Manager is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
  • - They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times.
  • - Maximising sales through selling, providing excellent service and retail standards.
  • - Contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines.
  • - Understanding daily/weekly targets.
  • - Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • - Keeping up to date with competitor activities and missed opportunities.
  • - Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • - Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
  • - Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
  • - Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture.
  • - Being an Ambassador for the Brand – leading the way to ensure Brand values are represented and brought to life.
  • - Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
  • - Using digital tools to ensure knowledge is kept up to date.
  • - Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
  • - Developing up to date knowledge of product in order to ensure we deliver an industry-leading experience and the product meets the consumer’s needs.
  • - Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
  • - Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
  • - Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
  • - Ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk.
  • - Ensuring all information requests are fulfilled accurately, within deadlines set.
  • - Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
  • - Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
  • - Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
  • - Managing daily replenishment, taking appropriate action where necessary.
  • - Maximising sales performance by utilising all commercial reports before making commercial decisions.
  • - Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
  • - Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.
  • - Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines.
  • - Identifying trends and making suggestions to enhance product performance.

FAQs

What is the primary responsibility of the Counter Lead at Bobbi Brown?

The primary responsibility is to support the Brand in driving sales turnover and market share while maintaining a consumer-focused approach.

How many hours is the role for the Counter Lead position?

The role is for 30 hours per week.

What qualifications are required for this position?

Experience in a fast-paced retail and/or consumer-facing environment is required, along with the ability to drive self-development and commercial understanding.

Is previous retail experience necessary?

Yes, experience in a fast-paced retail and/or consumer-facing environment is necessary for this role.

What key aspect of service is emphasized in this role?

Delivering excellence in execution of service and creating a zero consumer complaints mindset is emphasized.

Will I be responsible for managing complaints and refunds?

Yes, you will ensure all refunds and complaints are managed in line with Company guidelines.

What tools or channels will I need to utilize in this position?

You will need to effectively use social media and other digital tools to enhance Brand image and keep knowledge up to date.

What are the operational responsibilities of this role?

The operational responsibilities include maintaining excellent standards, reviewing retail standards daily, ensuring stock movements are completed on time, and minimizing stock loss.

How is success measured in this role?

Success is measured through achieving sales targets, maintaining retail standards, managing promotions effectively, and contributing to a positive Brand image.

What type of environment will I be working in?

You will be working in a fast-paced retail environment that requires interaction with consumers and a focus on sales performance.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.