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BOTTEGA VENETA Client Advisor - VM Ambassador

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Kering

Nov 11

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Rome
  • Quick Apply

AI generated summary

  • You must be fluent in English and Italian, have 3+ years in Fashion & Luxury with Visual Merchandising focus, excellent client service skills, and strong attention to detail.
  • You will achieve sales targets, enhance client experiences, manage client data, maintain stock, ensure VM compliance, and support store setups while staying updated on collections and trends.

Requirements

  • Fluency in English and Italian is mandatory
  • At least 3 years of previous experience in Fashion & Luxury contexts, preferably in with Visual Merchandising focus
  • Excellent client service attitude as well as communication and emphatic skills
  • Good team player that works in partnership with in-store colleagues and HQ VM team
  • Capacity to work in a fast moving and dynamic environment and able to build a strong and diversified client portfolio
  • Ability to share the VM inputs and make sure that all the team respect/understand them
  • Attention to details and aims to achieve the highest quality standards.

Responsibilities

  • Finalizes sales targets achievements in line with Company strategy
  • Efficiently manages time to accomplish the tasks assigned
  • Represents Bottega Veneta brand image
  • Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
  • Collects and updates client information to ensure an efficient use of CRM
  • Embraces the clienteling culture of building strong and long-term relationship with clients
  • Understands luxury, the collections and fashion trends
  • Works on silhouettes, brings alternative items to get clients to discover more about the collection
  • With the creative vision in mind, confidently advices clients as to how they can style the pieces
  • Keeps the stock tidy, knows and monitors stock deliveries and availabilities, communicates in a timely manner out-of-stock merchandise and any other useful information
  • Knows and applies company policies, procedures and guidelines
  • Provides store setup support and cooperates with HQ VM during the store setup / windows special installations
  • Regularly checks the store setup and guarantees the VM guidelines are respected
  • During the morning briefing, updates the colleagues about any VM changes
  • Fills in the specific monthly VM report to be sent to HQ VM at the end of each month

FAQs

What is the main responsibility of a Client Advisor – VM Ambassador at Bottega Veneta?

The main responsibility is to enhance the client experience through exceptional service, achieve sales targets, and ensure effective visual merchandising in the store.

Is fluency in any specific languages required for this position?

Yes, fluency in both English and Italian is mandatory.

How many years of experience are required for this position?

A minimum of 3 years of previous experience in Fashion & Luxury contexts, ideally with a focus on Visual Merchandising, is required.

What type of environment should candidates be prepared to work in?

Candidates should be prepared to work in a fast-moving and dynamic environment.

What type of qualifications do you look for in a candidate regarding client service?

We look for candidates with an excellent client service attitude, strong communication skills, and the ability to build long-term relationships with clients.

Will there be opportunities for professional development within the company?

Yes, Kering is committed to talent development and offers endless possibilities for learning and growth.

Are there any specific visual merchandising responsibilities for this role?

Yes, the role involves providing store setup support, checking the store setup regularly, and filling in a specific monthly VM report to be sent to HQ VM.

Is teamwork important in this position?

Yes, being a good team player and working in collaboration with in-store colleagues and the HQ VM team is essential.

What qualities are you looking for in a candidate's attention to detail?

We seek individuals who show a strong attention to detail and aim to achieve the highest quality standards in their work.

Does Bottega Veneta value diversity in its workforce?

Yes, Bottega Veneta is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of their background.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.