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BOTTEGA VENETA - Supervisor (Heathrow)

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Kering

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must ensure policy adherence, handle complaints, maximize sales, support teamwork, manage CRM data, deliver excellent service, provide feedback, and uphold company standards.
  • You will support the Store Manager, handle client complaints, maximize sales, maintain stock info, ensure policy adherence, inspire the team, and deliver excellent customer service.

Requirements

  • Act as point of reference when the Store Manager is not in store.
  • Support the Store Manager to ensure that policies and procedures are properly followed.
  • Handle client complaints or conflicts.
  • Finalize sales targets achievements in line with company strategy.
  • Use effective selling techniques to maximize the business potential of the stores.
  • Supports the SM in finding effective solutions to maximize sales opportunities.
  • Contribute to build team working sharing information and best practices.
  • Collect and update customer information to ensure an efficient use of CRM and Client Book.
  • Uphold respect of the company standards and procedures.
  • Keep stock info updated and follow store-to-store transfer request procedures.
  • Inspires trust by displaying honesty and contributes to creating and maintaining a positive environment, especially in critical situations.
  • Deliver excellence in customer service in alignment with the company standards and policies.
  • Identifies and evaluates deeply people’s strengths and areas of improvements based on observation and measurable results. Give effective feedback to obtain skills and performance improvement.
  • Is in charge of delivering the monthly touch base with the supervision of the ASM or SM.
  • Guarantees all procedures are properly followed when SM or ASM are not there.

Responsibilities

  • Act as point of reference when the Store Manager is not in store.
  • Support the Store Manager to ensure that policies and procedures are properly followed.
  • Handle client complaints or conflicts.
  • Finalize sales targets achievements in line with company strategy.
  • Use effective selling techniques to maximize the business potential of the stores.
  • Supports the SM in finding effective solutions to maximize sales opportunities.
  • Contribute to build team working sharing information and best practices.
  • Collect and update customer information to ensure an efficient use of CRM and Client Book.
  • Uphold respect of the company standards and procedures.
  • Keep stock info updated and follow store-to-store transfer request procedures.
  • Inspires trust by displaying honesty and contributes to creating and maintaining a positive environment, especially in critical situations.
  • Deliver excellence in customer service in alignment with the company standards and policies.
  • Identifies and evaluates deeply people’s strengths and areas of improvements based on observation and measurable results. Give effective feedback to obtain skills and performance improvement.
  • Is in charge of delivering the monthly touch base with the supervision of the ASM or SM.
  • Guarantees all procedures are properly followed when SM or ASM are not there.

FAQs

What is the job title for this position?

The job title is Supervisor at Bottega Veneta in Heathrow.

Who will the Supervisor report to?

The Supervisor will report to the Store Manager.

What responsibilities does the Supervisor have when the Store Manager is not present?

The Supervisor will act as the point of reference, ensuring that all policies and procedures are properly followed.

How does the Supervisor handle client complaints?

The Supervisor is responsible for handling client complaints or conflicts effectively.

What is the primary goal for the Supervisor regarding sales targets?

The Supervisor will finalize sales targets achievements in line with the company strategy and support the Store Manager in maximizing sales opportunities.

How does Bottega Veneta prioritize employee development?

Bottega Veneta promotes talent development and internal mobility, helping employees reach their full potential in a stimulating environment.

What is expected of the Supervisor in terms of customer service?

The Supervisor is expected to deliver excellence in customer service in alignment with the company standards and policies.

Is diversity valued in the workplace at Bottega Veneta?

Yes, Bottega Veneta is committed to building a diverse workforce and values diversity in all forms, enhancing the workplace environment.

What type of employment is this position?

This position is full-time and regular.

When is the expected start date for this role?

The expected start date for this role is December 23, 2024.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.