BOUCHERON - Store Director Selfridges F/H/X

Kering

Nov 8, 2024

Job
Full-time
Senior & Expert Level
Customer Relations
London
Quick Apply

AI generated summary

You need 8-10 years in luxury retail, 3-5 years in management, strong commercial drive, excellent leadership skills, and fluency in English. Jewelry knowledge is a plus.
You will drive sales, foster client relationships, manage team performance, conduct training, oversee operations and merchandising, and ensure exceptional client experiences daily.

Requirements

Strong commercial drive and results oriented mindset to leverage business opportunities.
8 to 10 years of experience working in a retail luxury environment and dealing with high-end transactions.
Experienced leader with a minimum of 3 to 5 years in a store / team management position (depending on the business size)
Passionate about client and clients’ satisfaction
Dynamic, agile and flexible to adapt to a fast-paced growing company.
Entrepreneurship mentality
Excellent communication and leadership skills, dedicated to support and develop your team.
Jewelry knowledge is an asset but is not required.
Fluent proficiency in English is mandatory, another language is preferable.

Responsibilities

Define and drive the Boutique commercial action plan to maximize sales generation, meet or exceed the Boutique’s sales and KPI targets.
Leverage new business opportunities to build and develop a strong client base, drive sales and enhance the Maison presence in the marketplace.
Make recurrent and acute analysis of the boutique and team performance vs KPIs so as to enrich, amend the yearly action plan.
Ensure that exceptional client experience is provided to build advocacy for the boutique and the brand.
Understand, maintain awareness, and proactively monitor local business environment (market trends, competition) to suggest actions.
Create a strong relationship with Selfridges personal shopping management & sales team and seek for business opportunities to maximize on sales.
Define a dedicated action plan aiming to support high value transactions and recruitment of new high potential prospect.
Advocate and encourage presence as well as transformation during regional and WW high jewelry events.
Being ambassador to top clients, external partners and across Selfridges organization.
Manage, empower, and motivate the team to drive the business, creating a positive work environment and encouraging results-oriented mindset.
Set collective and individual targets for the store; monitoring and managing performance to ensure these goals are achieved.
Support and coach the team, identifying their training needs or individual actions plan.
Organize the team planning in an efficient manner according to business needs.
Conduct recruitment interviews with the HR team while sourcing talents to ensure business continuity.
Lead by example on the floor and ensure the quality of service given to our customers while making sure that the Boucheron retail excellence guidelines are applied (selling ceremony, grooming, gifting, visual merchandising, etc.).
Engage in proactive CRM to develop goal plans, support teams in driving client acquisition, retention, and loyalty, focusing on both qualitative and quantitative performance.
Identify and resolve important customer situations while challenging current processes to ensure effectiveness.
Run the animation of the boutique and oversee its daily set up (visual displays, stock replenishment, store maintenance, etc.).
Store Operations: Optimize operations to minimize costs, maintain client budgets, and ensure compliance with Boucheron security and operational procedures.
Stock and Merchandising: Manage seasonal orders, merchandising, supply ordering, stock needs, and inventory control with sales associates.
VIP and Special Requests: Coordinate VIP and special requests between sales associates and the retail buying office.
Support with UK operations and liaise with other store director and UK stock manager to ensure smooth local management.

FAQs

What is the job title for this position?

The job title is Store Director for Boucheron at Selfridges.

What are the main responsibilities of the Store Director?

The main responsibilities include business and sales development, team management, retail excellence and client management, and operations management.

How many years of experience are required for this role?

A minimum of 8 to 10 years of experience working in a retail luxury environment is required, with 3 to 5 years in a team management position.

Is knowledge of jewelry necessary for this position?

Jewelry knowledge is considered an asset but is not required for this position.

What skills are essential for the Store Director role?

Essential skills include strong commercial drive, leadership abilities, excellent communication skills, a client satisfaction focus, and adaptability to a fast-paced environment.

What is the expected start date for this position?

The expected start date is December 7, 2024.

Is this position full-time?

Yes, this position is full-time.

Are bilingual skills preferred for the role?

Yes, fluent proficiency in English is mandatory, and knowledge of another language is preferable.

Will the Store Director be required to collaborate with other departments?

Yes, the role requires close collaboration with various contacts, including department store management, retail operations, marketing, and external third parties.

Does Boucheron value diversity in its hiring process?

Yes, Boucheron is committed to building a diverse workforce and welcomes applications from all qualified candidates regardless of their background.

Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.