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Boutique Assistant Supervisor - New Bond Street

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Cartier

23d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must possess strong communication skills, a client-centric approach, exceptional organizational capabilities, attention to detail, and adherence to policies and guidelines.
  • You will manage and motivate the Boutique Assistant team, oversee daily operations, collaborate on projects, and ensure compliance with company standards at our prestigious New Bond Street location.

Requirements

  • Strong interpersonal and communication skills.
  • You will have a true client centric approach, ensuring this mentality is carried through all aspects of your role from coaching to operations.
  • Organisational capabilities are key in this role.
  • Working in a fast-paced environment you will have a great eye for detail and be able to manage a diverse range of tasks within specific timeframes.
  • Ensures the implementation and respect of all group, Maison and boutique policies and guidelines

Responsibilities

  • Team Management:
  • Motivates and supports the Boutique Assistants by leading by example and providing excellent client service and offering guidance and assistance as needed.
  • Collaborates with Learning & Development Manager to assist in providing relevant training for BA community.
  • Conducts monthly one to one meetings
  • Conducts Annual and mid-year review meetings.
  • Manages BA team Rota’s, leave requests and sick forms.
  • Liaise with Boutique Manager, Operations Manager and Cartier HR department where necessary regarding team members.
  • Assist in the hire of new personnel.
  • Boutique Operations:
  • Organises the daily planner for the Boutique Assistants and ensures that each team member receives clear directions with regards to their function.
  • Ensures that tasks are carried out by the team in a timely manner.
  • Manages the packaging area, back of house offices and kitchenettes, ensures the replenishment of all supplies needed, placing orders when necessary.
  • Ensures all Health & Safety and Security protocols are followed by clients and the Boutique Assistant Team.
  • Addresses daily operational issues with the team ie appropriate behaviour, adhering to Cartier values in terms of appearance, presentation etc.
  • Assists Management with operational projects as required – inventories, IT, new initiatives as required
  • Ensure all functions are conducted respecting compliance
  • Collaboration:
  • Performs administrative tasks under guidance of Management, such as documenting procedures and creating guidelines.
  • Supports High jewellery & Press appointements in store
  • Supports Bond Street events
  • Collaborates with other boutique Boutique Assistants and Head office contacts to refine Boutique Assistant processes
  • Evolve operational reporting to benefit the boutique management with timely and relevant content
  • Be familiar and support other departments projects (including but not limited to CS initiatives, CRC etc)

Application Process

  • We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
  • 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
  • 2nd Stage – Interview with the Boutique Operations Manager
  • 3rd Stage – Interview with the Boutique Manager
  • 4th Stage – Interview with HR

FAQs

What are the key responsibilities of a Boutique Assistant Supervisor at Cartier on New Bond Street?

The key responsibilities include team management, boutique operations, collaboration, ensuring compliance with all group, Maison and boutique policies and guidelines, and supporting various events and initiatives within the boutique.

What skills are important for success in this role?

Strong interpersonal and communication skills, a client-centric approach, organizational capabilities, attention to detail, ability to work in a fast-paced environment, and ensuring compliance with all policies and guidelines are important for success in this role.

How will my performance be evaluated in this position?

Your performance will be evaluated based on your ability to lead and motivate the Boutique Assistant Team, provide excellent customer service, ensure smooth boutique operations, collaborate with various departments, and adhere to compliance standards set by the Maison and the group.

How will my career development be supported in this position?

As a significant member of the Cartier community, you will have opportunities for internal development, mobility, and personal and professional growth. The company strongly believes in providing opportunities for career advancement and enhancing your skills and abilities.

What is the recruitment process for this position?

The recruitment process involves an introductory call with the recruitment team, interviews with the Boutique Operations Manager, Boutique Manager, and HR. This process aims to provide exposure to key decision-makers and individuals within the organization.

Fashion & Arts
Industry
5001-10,000
Employees
1847
Founded Year

Mission & Purpose

Cartier is a renowned luxury brand that specialises in jewellery, watches, and accessories. Established in 1847, Cartier has become synonymous with elegance, craftsmanship, and timeless style. The company's ultimate mission is to create exceptional pieces of jewellery and luxury goods that embody artistry, innovation, and sophistication. With a focus on creativity and attention to detail, Cartier designs and produces exquisite collections that reflect the brand's heritage and commitment to excellence. Cartier's purpose is to celebrate life's special moments and enhance the beauty and significance of personal adornment. Through their iconic creations and impeccable craftsmanship, Cartier strives to bring joy, elegance, and lasting value to their discerning clientele.

Benefits

  • Disability Insurance

  • Health Insurance

  • Life Insurance

  • Occupational Accident Insurance

  • Vision Insurance

  • Supplemental Life Insurance

  • Mental Health Care

  • Health Savings Account (HSA)

  • Flexible Spending Account (FSA)

  • Dental Insurance