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Branch Sales Assistant

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Leicester

AI generated summary

  • You must provide excellent customer service, communicate confidently, build rapport, and handle sales calls while supporting counter sales and internal teams with quotes and queries.
  • You will provide excellent customer service, handle orders and inquiries, build relationships, ensure product movement and safety, and collaborate with the team for smooth transactions.

Requirements

  • This is a key customer facing role, you just need the ability to provide great customer service, be confident in a sales environment...we can teach you about our products.
  • You will be a confident communicator, able to build rapport with all customers and an ability to sell!
  • You will handle sales calls via phone and email, you will support the counter sales in the branch serving face to face but also support the internal sales team with quotes, invoices and queries.

Responsibilities

  • Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
  • You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
  • You'll be responsible for ensuring the safe and correct movement of our products around the branch.
  • Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
  • You’ll work within the branch Sales Team, dealing directly with customers to maximise sales at every opportunity, working to expand our customer base by helping to identify and develop new accounts.
  • On a day to day basis you will be handling customer orders and enquiries by phone and email on a frequent basis.
  • Most of our customers are regulars, so you will build up friendly relationships by giving great customer service which will encourage repeat business.
  • You will communicate with the team and suppliers to ensure a smooth transaction for the customer from start to finish, making sure their order is delivered on time and in full.
  • You will also be involved in face to face customer service on the trade counter.

FAQs

What is the primary role of a Branch Sales Assistant at Travis Perkins?

The primary role of a Branch Sales Assistant at Travis Perkins is to provide exceptional customer service, handle customer requests, and support sales within the branch by building strong relationships with customers.

What experience is required for this position?

While specific product knowledge is not necessary, candidates should have the ability to provide great customer service and be confident in a sales environment. The company can teach you about their products.

Will I receive training when I join?

Yes, as a new colleague, you will be encouraged to enroll in a TP development scheme, which is available to colleagues and managers at all levels, and you will receive a tailored development plan.

What benefits do Branch Sales Assistants receive?

Branch Sales Assistants receive a competitive pay package along with benefits that include a discretionary annual colleague bonus, contributory pension, life assurance, sharesave scheme, group-wide colleague discounts, and online discounts at leading retailers.

Is prior sales experience necessary for this job?

Prior sales experience is not strictly necessary; the key attributes required are the ability to provide great customer service and confidence in a sales environment.

What are the working hours like for this role?

The working hours offer a great work-life balance, as most customers prefer to shop during weekdays, allowing you to enjoy weekends and bank holidays.

Does Travis Perkins promote inclusivity in the workplace?

Yes, Travis Perkins is committed to becoming a truly inclusive employer, ensuring that everyone feels safe, welcome, and confident to be their authentic selves.

What kind of interaction can I expect with customers?

You can expect to interact with customers both face-to-face at the trade counter and through phone and email communications, helping to build friendly relationships and encourage repeat business.

What responsibilities will I have concerning product movement?

You will be responsible for ensuring the safe and correct movement of products around the branch while adhering to safety policies and procedures.

How important is safety in this role?

Safety is paramount; you will be expected to ensure that safety standards are maintained at all times, following all health and safety policies and procedures.

A leading partner to the construction industry and the UK's largest distributor of building materials

Engineering & Construction
Industry
10,001+
Employees
1797
Founded Year

Mission & Purpose

As a leading partner to the construction industry, we’re here to help build better communities and enrich lives and support our customers to build, repair and maintain the many places, buildings and infrastructure that touch all of our lives every day. We have over 20,000 colleagues in the UK and also in France, Belgium and the Netherlands through Toolstation, and we are proud to have helped to build Britain for over 200 years; whether that’s by building new, or transforming our existing homes into places that people love, and helping to create the infrastructure, schools, hospitals and businesses that everyone deserves. The Group includes some of the leading businesses in the industry, with almost 1,300 locations nationwide, including; Travis Perkins, Toolstation, BSS, Keyline Civils Specialist and CCF. To find out more about working for Travis Perkins plc and to see our latest opportunities visit: www.tpplccareers.co.uk