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Brand Experience Manager

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John Lewis & Partners

Dec 28

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Marketing
  • Southampton

Requirements

  • A passion for customers, putting them at the heart of everything
  • An understanding of the Partnership ambition to offer differentiated service and presentation that is aligned to our values
  • A strong understanding of Retail, including our competitors and the wider social, political and economic factors which impact our business
  • Relationship building skills with the ability to build rapport in order to collaborate and build lasting connections
  • The ability to identify potential and talent in others, and to enable and empower Partners to grow and develop in capability and knowledge
  • Strong skills in influencing and negotiating
  • A creative background in presentation or events
  • Retail management or front line customer service
  • Stakeholder and/or project implementation experience
  • Change management
  • Budget Management experience

Responsibilities

  • As a Brand Experience Manager here in Southampton, you'll play a critical role in making sure our difference is felt by every customer that visits our store.
  • You'll influence the execution of all in-store customer touch points, creating inspiring retail theatre through virtual and in-store events and services, social media and local marketing.
  • You'll work closely with the leadership team and individual Personal Stylists and Home Design Stylists to deliver inspiring customer services that see customer return time and time again.
  • You'll identify and prioritise activity, agreeing and communicating targets within your shop, leading a programme of work, and managing resources and budgets and you'll work with and support senior leaders to deliver the vision consistently throughout your shop.
  • Building a network of internal and external stakeholders, understand the market, your local customers and the community in which you trade, as well as the strategic direction of the business all in order to create an inspiring shopping experience for our customers.

FAQs

What role will the Brand Experience Manager play in the store?

The Brand Experience Manager will play a critical role in ensuring that the difference is felt by every customer visiting the store by influencing the execution of all in-store customer touch points and creating inspiring retail experiences.

What types of activities will the Brand Experience Manager be involved in?

The Brand Experience Manager will be involved in creating inspiring retail theatre through virtual and in-store events, services, social media, and local marketing initiatives.

What are the key responsibilities of this position?

Key responsibilities include identifying and prioritizing activities, managing resources and budgets, leading a program of work, and ensuring consistent delivery of the vision throughout the shop.

What skills are needed for the Brand Experience Manager role?

Required skills include a passion for customers, strong relationship building, influencing and negotiating abilities, as well as a good understanding of retail, project implementation, and budget management.

What experience is preferred for candidates applying for this position?

Candidates are preferred to have a creative background in presentation or events, retail management or front-line customer service experience, stakeholder engagement, change management, and budget management experience.

Is prior retail experience necessary for this role?

Yes, strong retail management or front-line customer service experience is necessary for the Brand Experience Manager role.

Will there be opportunities for professional development in this position?

Yes, the role involves enabling and empowering partners to grow and develop in capability and knowledge, indicating opportunities for professional development.

Are there any pre-employment requirements for this role?

Yes, the role may be subject to pre-employment screening.

When should candidates apply for this position?

Candidates are encouraged to apply early, as the vacancy may close early if a high volume of applications is received.

What should candidates bring when applying for this position?

Candidates should print off the job description if needed and ensure they attach an up-to-date CV with their application.

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John Lewis & Partners

Working in Partnership for a happier world. Follow us for company news and careers. #FindYourHappier #DrivenByPurpose

Retail & Consumer Goods
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

We’re on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you’ll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It’s this shared purpose that drives us. Guides us. And we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose

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