Logo of Huzzle

Home

Matches

Explore

Manage

Brand Expert

image

BMW Group

24d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have retail experience, a passion for customer service, a desire to learn, and the motivation to excel while working in a team-focused, prestigious environment.
  • You will engage customers, build rapport, promote MINI’s unique benefits, and provide exceptional service, often working weekends to enhance the customer experience.

Requirements

  • Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.
  • A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service.
  • We offer extensive training to allow you to develop expert knowledge of MINI.
  • This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Responsibilities

  • A fantastic opportunity is available for a Brand Expert to join our team at Sytner MINI Stratford-upon-Avon.
  • As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand.
  • You will promote the benefits and unique selling points of MINI, accessories and vehicle ownership.
  • This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What is the main responsibility of a Brand Expert at Sytner Stratford MINI?

The main responsibility of a Brand Expert at Sytner Stratford MINI is to be the first point of contact for customers, initiating conversations, building rapport, and promoting the benefits and unique selling points of MINI vehicles and accessories.

Is previous experience in retail required for this position?

Ideally, yes, previous experience in retail is preferred, as it helps in maintaining exceptional customer care in a competitive environment.

What kind of training will be provided?

Extensive training will be provided to develop expert knowledge of MINI products and services.

Is this a full-time position?

Yes, this is a full-time role which typically includes weekend hours to ensure high levels of customer service.

How many days of holiday do employees receive?

Employees receive enhanced holiday entitlement of 33 days, including bank holidays.

What additional benefits are offered to employees?

Additional benefits include industry-leading maternity, paternity, and adoption pay, career development opportunities, recognition of long service every 5 years, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, one day of paid voluntary/community work per year, and business social events.

Are there opportunities for career development in this position?

Yes, the role offers career development opportunities to help employees grow within the company.

What qualities are essential for the Brand Expert role?

Essential qualities for the Brand Expert role include a passion for delivering excellent customer service, enthusiasm, self-motivation, and a determination to expand knowledge and inspire others.

image

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.