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Brand Specialist (Supervisor) - Designer Room, Womenswear 2nd Floor (Full-time)

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Selfridges

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • 16d left

AI generated summary

  • You must be sales-driven, a great communicator, well-informed on competitors, collaborative, approachable, and a proud shopkeeper demonstrating our values.
  • You will provide exceptional customer service, share product knowledge, motivate colleagues, adapt to daily challenges, ensure safety and security, and build lasting client relationships.

Requirements

  • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
  • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
  • Well informed. You will make it your business to know what our competitors are up to
  • Known to be a sales and service expert
  • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
  • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
  • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • An example of our values, a trusted and respected colleague

Responsibilities

  • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
  • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
  • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

FAQs

What is the job title for this position?

The job title for this position is Brand Specialist (Supervisor) in the Designer Room, Womenswear on the 2nd Floor.

What are the main responsibilities of a Brand Specialist?

A Brand Specialist is responsible for delivering exceptional customer service, training colleagues, managing complaints, building customer relationships, and maintaining store standards.

Is this position full-time or part-time?

This position is full-time.

Where is the location of the job?

The job is located in London, United Kingdom.

What type of contract is offered for this position?

The contract type offered is permanent.

What is the salary range for this position?

The salary is competitive plus benefits.

What are the key skills required for this role?

Key skills include strong communication, a passion for products, sales expertise, the ability to engage and motivate a team, and a commitment to customer service.

What is the closing date for applications?

The closing date for applications is 11 May, 2025.

Are there performance targets for this job?

Yes, there are sales, CRM, and NPS targets set for the Brand Specialist.

What values are expected from the employees in this role?

Employees are expected to exemplify trust, respect, collaboration, and a commitment to high standards in customer service.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.