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Bus Dispatcher (m/f/d) - Fixed term contract

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Flix

10d ago

  • Job
    Full-time
    Junior Level
  • Logistics
  • Berlin

AI generated summary

  • You have vocational training in transport, dispatch experience, strong communication skills, and the ability to work under pressure. Fluent in Italian, English, and German; willing to work shifts.
  • You will monitor operations, handle driver inquiries, manage incidents, communicate with passengers, support senior dispatchers, and improve processes through minor projects.

Requirements

  • You have completed vocational training with a traffic, transport or logistics focus
  • You are experienced in dispatching
  • You are assertive and able to work under pressure even in stressful situations
  • You work in a structured and independent manner and are also very proactive
  • You are a good communicator and team player
  • Willingness to work shifts 24/7
  • Good computer skills in MS Office
  • You speak fluent Italian, English and German. Any other language is a plus.

Responsibilities

  • Monitoring and quality assurance of the operational area
  • Taking calls from bus drivers and bus partners and answering emails
  • Decision-maker about disposition of incidents in the traffic
  • Handling of delays, accidents, incidents, etc. according to internal guidelines
  • Active communication and documentation of all incidents and initiation of appropriate measures
  • Sending appropriate information to our passengers
  • Supporting Senior Dispatchers in special situations
  • Improvement of work processes with the help of minor projects

FAQs

What is the job title for this position?

The job title is Bus Dispatcher (m/f/d).

Is this position full-time or part-time?

This position is a full-time role requiring 40 hours per week.

What is the duration of the contract for this position?

The position is a fixed-term contract for a duration of 1 year.

Where is the office location for this job?

The office location is in Berlin.

Are there any shift requirements for this role?

Yes, the role requires the willingness to work shifts 24/7, including nights and weekends.

What are the main responsibilities of a Bus Dispatcher?

Responsibilities include monitoring operational areas, answering calls and emails from bus drivers, managing incidents, active communication with passengers, and supporting senior dispatchers.

What qualifications are needed to apply for this job?

Candidates should have completed vocational training with a focus on traffic, transport, or logistics, and have experience in dispatching.

What language skills are required for this role?

Fluency in Italian, English, and German is required. Additional languages are a plus.

Does Flix provide any benefits or perks to employees?

Yes, employees receive benefits such as flexible working hours, free Flix rides, mental health support, and a paid time off package.

Is there an emphasis on sustainability at Flix?

Yes, Flix is committed to building for the long term and is actively testing new green technologies while compensating for CO2 emissions since 2018.

Does Flix promote diversity and inclusion in the workplace?

Yes, Flix is proud to be an Equal Opportunity Employer and celebrates diversity without discrimination based on various protected characteristics.

How can I apply for this position?

You can apply by submitting your application as outlined in the job description.

What should I do if I don’t meet 100% of the requirements?

Flix encourages you to apply even if you don't meet 100% of the requirements, as they recognize that unique skills and experiences can still add value.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.