Logo of Huzzle

Business Analyst 2-Ops

image

Oracle

Yesterday

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations

AI generated summary

  • You need strong interpersonal and communication skills, experience in training, conflict management, and 3-6 years in a customer-centric role. Proven leadership and adaptability are essential.
  • You will lead workflow improvement, oversee training, monitor operations for compliance, ensure partner satisfaction, communicate with stakeholders, resolve issues, and analyze data for quality assessment.

Requirements

  • Interpersonal skills
  • Good communication and collaboration skills. Sense of ownership should be high
  • Ability to prepare and implement trainings for new joiners
  • Manages conflict or other sensitive issues tactfully and effectively
  • Organisational & time-management skills
  • Multi-tasking and prioritisation capability to achieve efficient results
  • Be willing to go the extra mile and meet deadlines effectively
  • Constantly analyse, review data with senior management to identify areas that need improvements
  • Agility & Adaptability
  • Able to pick up and assimilate relevant information quickly and easily
  • Can think on their feet in rapidly changing environment and deliver ideal results
  • Ability and willingness to learn and share knowledge to meet companies’ goals
  • Customer Centric
  • Identify and prioritise partner needs and constraints
  • Focus on improving stakeholder experience by understanding their needs and executing pertinent results
  • Adopts professional approach to partners, acts reliable and delivers results accordingly
  • Experience
  • 3 to 6 years of relevant work experience in customer centric role
  • Proven experience in leading or supervising a team

Responsibilities

  • Play a key lead role in the creation, continuous improvement and execution of the workflow, processes and practices
  • Be a subject matter expert (SME), develop and oversee the training needs for the team
  • Manage the compliance, monitor daily operations, end-to-end activities of the team and maintain high level of partner satisfaction
  • Focus on strong stakeholder communication and liaison within various departments of the organization
  • Serve as escalation point for issues, help formulate recommendations and assist the team members to resolve complex scenarios
  • Work with the senior management in analyzing the complied data to assess the quality and identify system gaps

FAQs

What is the role of the Business Analyst 2-Ops at Oracle?

The Business Analyst 2-Ops plays a key role in managing partner relationships, driving process improvement, and ensuring compliance within the Partner Transaction Center. They will also be responsible for training team members and liaising with various stakeholders.

What are the required shift timings for this position?

The shift timings for this position are from 9 PM to 6 AM IST.

What level of experience is required for this role?

This position requires 3 to 6 years of relevant work experience in a customer-centric role and proven experience in leading or supervising a team.

What skills are essential for this role?

Essential skills include strong interpersonal and communication skills, organizational and time-management skills, agility and adaptability, and a customer-centric approach.

Is there a focus on training in this position?

Yes, the Business Analyst will be responsible for developing and implementing training for new joiners.

How important is stakeholder communication in this role?

Strong stakeholder communication is critical in this role as it involves liaising with various departments and ensuring partner satisfaction.

Does Oracle offer career progression opportunities?

Yes, Oracle is committed to career self-management and offers both linear and non-linear career progression opportunities.

Is there a focus on diversity and inclusion at Oracle?

Yes, Oracle promotes a diverse and inclusive workforce, valuing various perspectives and backgrounds to drive innovation.

What kind of work environment can I expect at Oracle?

You can expect a supportive work environment that fosters passion, innovation, and a commitment to work-life balance.

Are there benefits for employees at Oracle?

Yes, Oracle offers a highly competitive suite of employee benefits, including flexible medical, life insurance, and retirement options, as well as volunteer program opportunities.

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.