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Business Analyst

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Cognizant

9d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Pune
    Remote

AI generated summary

  • You need a strong Generative AI background, excellent communication skills, leadership abilities, problem-solving skills, and relevant certifications. Must work independently and adapt in a fast-paced environment.
  • You will oversee daily BPO operations, support team members, improve processes with AI, conduct reviews, ensure compliance, handle escalated issues, train new staff, and report performance to management.

Requirements

  • Possess a strong background in Generative AI with practical experience.
  • Have excellent communication and interpersonal skills.
  • Demonstrate strong leadership and team management abilities.
  • Show proficiency in using BPO-related software and tools.
  • Exhibit problem-solving skills and the ability to handle escalations effectively.
  • Have a keen eye for detail and a commitment to quality.
  • Be adaptable and able to work in a fast-paced environment.
  • Hold a bachelors degree in a relevant field or equivalent experience.
  • Be self-motivated and able to work independently from home.
  • Have a proven track record of meeting performance targets and deadlines.
  • Show a commitment to continuous learning and professional development.
  • Demonstrate the ability to train and mentor team members effectively.
  • Be able to collaborate with cross-functional teams to achieve common goals.
  • Certified AI Practitioner (CAIP) or equivalent certification in Generative AI.

Responsibilities

  • Oversee the daily operations of the BPO team to ensure smooth workflow and high productivity.
  • Provide guidance and support to team members to achieve performance targets.
  • Implement and monitor processes to improve efficiency and quality of service.
  • Utilize Generative AI to enhance team performance and service delivery.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Develop and maintain standard operating procedures for the BPO team.
  • Collaborate with other departments to ensure seamless integration of services.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Ensure compliance with company policies and industry regulations.
  • Handle escalated customer issues and provide timely resolutions.
  • Train new team members on processes and best practices.
  • Foster a positive and collaborative team environment.
  • Report on team performance and progress to senior management.

FAQs

What is the primary role of the Business Analyst in this position?

The primary role is to oversee the daily operations of the BPO team, ensure high productivity, and implement processes to enhance efficiency and service quality.

Is experience with Generative AI required for this position?

Yes, a strong background in Generative AI with practical experience is a key requirement for this role.

What qualifications are needed to apply for this job?

Candidates should have a bachelor's degree in a relevant field or equivalent experience, along with a proven track record of meeting performance targets and deadlines.

Will I be responsible for training new team members?

Yes, one of your responsibilities will be to train new team members on processes and best practices.

Are there performance reviews conducted for team members?

Yes, regular performance reviews will be conducted to provide constructive feedback and support team members in achieving their performance targets.

What type of work environment can I expect in this position?

You can expect a positive and collaborative work environment that allows for independence, as this is a work-from-home position.

Is there an emphasis on compliance and regulations in this role?

Yes, ensuring compliance with company policies and industry regulations is an important responsibility of this role.

What certifications are required for this position?

A Certified AI Practitioner (CAIP) or equivalent certification in Generative AI is required.

Are there opportunities for professional development in this role?

Yes, there is a strong emphasis on continuous learning and professional development to support career growth.

How often will I need to report on team performance?

You will report on team performance and progress to senior management regularly.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.