Business Analyst

SE Health

Jan 21

Applications are closed

Job
Full-time
Mid Level
Data
Business, Operations & Strategy
Markham

Requirements

Degree in Business / Computer science / Informatics / Health sciences with supplemental business education is preferred (equivalent education and experience will be considered)
Minimum 3 years of creating Business Requirements (user stories), Use Cases and Functional Specification documents
Excellent communication, business analysis, problem solving, interpersonal and organizational skills Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis
Knowledge of business, operations and information management
Ability to effectively apply principles of adult learning
User engagement and stakeholder management
Project Management Profession (PMP) certification preferred
Familiar with process and quality improvement methodologies
Familiar with agile delivery model or keen passion to adapt to agile delivery model
Intermediate to advanced skills in MS Office applications, including Word, Excel, Visio and Outlook
Experience with Microstrategy, Tableau or other business intelligence tools
Previous experience training both face-to-face and virtually an asset
Ability to quickly learn a variety of software applications
A strong teamwork orientation and ability to effectively interact with cross-functional teams

Responsibilities

Point of contact for ongoing, sustaining operational support issues and questions.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Supporting ongoing reviews of business processes and developing optimization strategies.
Maintain business relationship with stakeholders to ensure successful implementation that enables quality and process improvement for field staff
Work collaboratively with internal teams to implement evidence-based processes/practices, including re-engineering and standardization of processes within operations
Support activities and training with business users on new / improved operational processes, deployment of new technologies and applications in support of operational processes
Assist with development, update and tracking of project management processes and deliverables (e.g. detailed task lists, project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting)
Participate in selection, implementation and training of new / revised software applications
Provide training and advice on the use of information systems and technologies
Facilitate and participate in working sessions to elicit functional & non-functional requirements
Ensure solutions meet business needs and requirements.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
Participate in process and quality improvement methodologies such as FMEA, Value Stream Mapping, Root Cause Analysis etc.
Performing user acceptance testing.

FAQs

What is the role of a Business Analyst at SE?

The Business Analyst will support SE’s core operations by analyzing, designing, developing, documenting, and testing new or improved operational solutions to help achieve performance targets.

What qualifications are required for the Business Analyst position?

A degree in Business, Computer Science, Informatics, or Health Sciences is preferred, along with a minimum of 3 years of experience creating Business Requirements, Use Cases, and Functional Specification documents.

Is experience with business intelligence tools necessary for this role?

Yes, experience with tools such as Microstrategy or Tableau is considered beneficial for the Business Analyst role.

What kind of methodologies will the Business Analyst participate in?

The Business Analyst will engage in process and quality improvement methodologies such as FMEA, Value Stream Mapping, and Root Cause Analysis.

Is project management experience preferred for this role?

Yes, having a Project Management Professional (PMP) certification is preferred for the Business Analyst position.

What type of training will the Business Analyst provide?

The Business Analyst will provide training on new or improved operational processes and the deployment of new technologies and applications.

How important is stakeholder management in this position?

Stakeholder management is crucial, as maintaining strong relationships with stakeholders ensures successful implementations that lead to quality and process improvements.

Will I need to conduct user acceptance testing?

Yes, performing user acceptance testing is one of the responsibilities of the Business Analyst.

What software skills are essential for this position?

Intermediate to advanced skills in MS Office applications, including Word, Excel, Visio, and Outlook, are essential for the Business Analyst position.

Is prior experience in training beneficial for this role?

Yes, previous experience in training both face-to-face and virtually is considered an asset for the Business Analyst position.

SE Health

SE Health is proud to be one of Canada’s largest social enterprises impacting how people live and age well at home.

Science & Healthcare

Industry

5001-10,000

Employees

1908

Founded Year

Mission & Purpose

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.