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Business Analyst (IT Workforce Specialist)

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Nestlé

11d ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need 3+ years in IS/IT, experience in DevOps, knowledge of service management, skills in process establishment, strong communication, and ability to present to stakeholders.
  • You will oversee IS/IT operations, manage support processes, drive service delivery improvements, assess technology integration, coordinate IT changes, and ensure operational compliance.

Requirements

  • 3+ years of experience in IS/IT, preferably working in a DevOps environment.
  • Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
  • Experience in service management principles and execution.
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
  • Experience with effective communication at different levels in the organization and in English.
  • Must have good communication, training and facilitation skills. Able to present to high level stakeholders.

Responsibilities

  • Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
  • Oversees the support processes that include incident, problem, change, configuration, and event management.
  • Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
  • Works with product or platform teams to ensure good coordination of IT changes without impacting business processes.
  • Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes.
  • Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity.

FAQs

What is the main responsibility of the Business Analyst (IT Workforce Specialist) role?

The main responsibility is to ensure efficient End User Computing, support IS/IT operations, and deliver effective service desk and field services while achieving quality, efficiency, productivity, and agility goals.

What qualifications are required for this position?

The role requires 3+ years of experience in IS/IT, preferably in a DevOps environment, knowledge of IT service management and DevOps practices, experience in service management principles, and effective communication skills.

Is experience in DevOps necessary for this role?

Yes, experience in a DevOps environment is preferred as it aligns with the role's emphasis on leveraging emerging methods optimized for agility.

Will the Business Analyst need to coordinate with external teams?

Yes, the role involves working with supplier teams and product or platform teams to ensure good coordination of IT and product changes without impacting business processes.

What kind of operational compliance is expected from this position?

The position is responsible for ensuring operational compliance across all technology-related issues, which includes information security, privacy, business continuity, identity management, user access, and data integrity.

Are there opportunities for personal and professional growth at Nestlé?

Yes, a career at Nestlé empowers you to grow not only as a professional but also as a person, with opportunities to make an impact locally and globally.

What kind of work environment does Nestlé offer?

Nestlé offers a dynamic, inclusive international working environment with many opportunities across different businesses, functions, and geographies, along with diverse teams and cultures.

Are communication skills important for this role?

Yes, strong communication, training, and facilitation skills are essential, as the role requires interaction with different levels in the organization and engagement with high-level stakeholders.

What is the company culture like at Nestlé?

Nestlé's culture is rooted in respect, emphasizing respect for oneself, others, diversity, and the future, creating a supportive and engaging workplace.

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.