Business Analyst - L4

Wipro

1mo ago

Job
Full-time
Senior Level
Customer Relations
Business, Operations & Strategy

AI generated summary

You should gather customer requirements, coordinate with teams, document scopes, analyze impacts, ensure delivery alignment, conduct testing, maintain client relationships, and drive project milestones efficiently.
You will gather customer requirements, coordinate with teams, analyze and document specifications, ensure solution quality, conduct testing, and maintain client relationships to enhance business value.

Requirements

1. Customer requirements gathering and engagement
2. Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
3. Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
4. Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
5. Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
6. Understand and communicate the financial and operational impact of any changes
7. Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
8. Empower the customers through demonstration and presentation of the proposed solution/ prototype
9. Maintain relationships with customers to optimize business integration and lead generation
10. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
11. Engage with delivery team to ensure right solution is proposed to the customer
12. Periodic cadence with delivery team to:
13. Provide them with customer feedback/ inputs on the proposed solution
14. Review the test cases to check 100% coverage of customer requirements
15. Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
16. Deploy and facilitate new change requests to cater to customer needs and requirements
17. Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
18. Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
19. Use data modelling practices to analyze the findings and design, develop improvements and changes
20. Ensure 100% utilization by studying systems capabilities and understanding business specifications
21. Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
22. Support Project Manager/ Delivery Team in delivering the solution to the customer
23. Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
24. Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
25. Ensure Customer Satisfaction through quality deliverable on time
26. Build domain expertise and contribute to knowledge repository
27. Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
28. Write whitepapers/ research papers, point of views and share with the consulting community at large
29. Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
30. Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Responsibilities

Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution is proposed to the customer
Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the primary role of a Business Analyst at Wipro?

The primary role of a Business Analyst at Wipro is to bridge the gap between the customer and the delivery team by comprehensively analyzing customer requirements and articulating them to ensure effective solutioning.

What types of documents will I need to create in this role?

In this role, you will need to create scope documents, functional and non-functional requirements, workflow charts, diagrams, and specifications based on thorough research and analysis of customer requirements.

How will I interact with clients and internal teams?

You will interface and coordinate with client engagement partners to understand their RFP/RFI requirements and engage with internal teams, including project managers, pre-sales teams, tech leads, and architects, to formulate responses.

Is customer feedback important in this position?

Yes, customer feedback is crucial as it helps in refining the proposed solutions, instructing delivery teams on necessary changes, and ensuring customer satisfaction.

What responsibilities do I have regarding the delivery team?

You will periodically communicate with the delivery team to provide customer feedback, review test cases, conduct root cause analyses, and support the QA team to ensure the proposed solutions meet business needs.

Will I need to conduct testing in this role?

Yes, you will conduct Integration Testing and User Acceptance Testing to validate the implemented solutions and ensure a 100% success rate.

What kind of domain knowledge is expected in this position?

You are expected to build domain expertise, engage with other Business Analysts, write whitepapers and research papers, and conduct market research for content development.

How is performance measured for this position?

Performance is measured through various parameters including customer engagement metrics, utilization percentage, number of leads generated, knowledge management statistics, and the quality and timeliness of solution proposals.

Is there an opportunity for knowledge sharing within the team?

Yes, there are opportunities for knowledge sharing; you will engage with other Business Analysts to share expertise and increase domain knowledge across the vertical.

How will I be involved in project planning?

You will help define and plan project milestones, phases, and elements involved in the project, working closely with the principal consultant and supporting the project manager in delivering solutions to the customer.

Wipro

Technology

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.