Logo of Huzzle

Home

Matches

Explore

Manage

Business Analyst - Partner Experience

image

8x8

18d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You need Salesforce expertise, experience as a business systems analyst, strong QA knowledge, Agile skills, project delivery, and excellent communication. Certification and a tech degree preferred.
  • You will manage the Salesforce Service Cloud roadmap, define business requirements, document processes, lead enhancements, create reports, train users, and evaluate implementation options.

Requirements

  • Technical knowledge of the Salesforce platform.
  • Must have relevant experience as a business systems analyst on the Salesforce platform
  • Strong knowledge of system and software quality assurance best practices and methodologies
  • Experience in Agile Development Methodologies.
  • Excellent project delivery skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills and problem-solving, analytical, and investigative abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Knowledge of integration technologies is a big plus but not required
  • Salesforce Certification Admin & Service Cloud preferred
  • Knowledge of cloud voice, video, and messaging communication products.
  • Degree in Computer Science, Business Process, MIS, or comparable technical degree

Responsibilities

  • Manage Salesforce Service Cloud roadmap: Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals
  • Facilitate discussions among business owners to determine the best solution to the roadmap of enhancements through working sessions, new process mapping, and process redefinition
  • Document business process flows and requirements for the roadmap of enhancements
  • Lead the delivery of key enhancements by directly making configuration changes in Salesforce or Developing the requirements/design specifications and delivering it to our internal development team for completion
  • Assist in creating reports and dashboards for users Identify test criteria and test new functionality/enhancements
  • Provide training to end-users
  • Evaluate implementation options/vendors and provide recommendations on the scope and scale of effort required to develop solutions.

FAQs

What is the main responsibility of the Business Analyst - Partner Experience at 8x8, Inc.?

The main responsibility of this position is to partner directly with business leaders and key stakeholders to implement new enhancements in Salesforce Service Cloud to support and automate processes related to global customer care, billing and revenue operations, and professional services.

What skills are required for this position?

Required skills include technical knowledge of the Salesforce platform, relevant experience as a business systems analyst on the Salesforce platform, strong knowledge of system and software quality assurance best practices, experience in Agile Development Methodologies, and excellent project delivery and communication skills.

Is there a preference for any certifications for this role?

Yes, Salesforce Certification in Admin & Service Cloud is preferred.

What kind of projects will the Business Analyst manage?

The Business Analyst will manage the Salesforce Service Cloud roadmap and lead the delivery of key enhancements by making configuration changes or working with the internal development team on design specifications.

Will I be required to provide training to end-users?

Yes, providing training to end-users is part of the responsibilities of the Business Analyst.

What types of technologies should I be familiar with for this role?

Familiarity with integration technologies is beneficial, along with knowledge of cloud voice, video, and messaging communication products.

Is there a specific educational background preferred for this position?

A degree in Computer Science, Business Process, MIS, or a comparable technical degree is preferred.

Does 8x8 offer equal employment opportunities?

Yes, 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How can I request reasonable accommodations during the application process?

You can request reasonable accommodations by emailing careers@8x8.com and including “Reasonable Accommodation” in the subject line.

image

8x8

One platform. Every communications experience

Consulting
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

8x8 is a leading provider of cloud-based communication solutions, offering voice, video, chat, contact centre, and enterprise-class API services. Their solutions help businesses improve their communication, collaboration, and customer engagement by providing a unified, seamless platform accessible from anywhere. 8x8’s ultimate mission is to empower organisations of all sizes with reliable, scalable, and secure communication tools that drive productivity and foster stronger relationships with customers. Their purpose is to simplify and enhance business communication, enabling teams to connect efficiently and deliver excellent service across the globe.