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Business Analyst - Payments

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ING

4d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    IT & Cybersecurity
  • Manila
  • Quick Apply

AI generated summary

  • You should have 5-10 years' experience in payments, strong knowledge of SWIFT MT1XX, MT2XX, and ISO20022, and a background in Wholesale Banking Lending. Excellent English communication skills are essential.
  • You will enhance digital payment journeys, simplify processes, define business requirements, support users, ensure compliance, and facilitate testing for seamless operations.

Requirements

  • Proactive and ambitious CJE who can add value based on his/her in depth knowledge about Wholesale Banking Lending in life management operational processing of transactional data and likes to work in a combined business/IT environment.
  • You are passionate, bring new ideas, are open to others suggestions and a great team player.
  • You have good communication skills and open to learn new skills.
  • You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.
  • Bachelor and/or Master degree;
  • Payments business background
  • Knowledge on SWIFT MT1XX and MT2XX series a must
  • Knowledge on SWIFT ISO20022 Major plus
  • Translating business requirements into functional specifications / user stories.
  • Able to flesh out required test scenario’s with business users.
  • Show structural thinking skills to resolve issues and define solutions.
  • Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products and IT is a plus;
  • Experience in supporting a global user community;
  • Minimal 5-10 years of working experience in this area;
  • Excellent level of English.
  • Proactive, willing to learn, staying for the long haul
  • Optional:
  • Knowledge of LoanIQ especially related to payments processing is a plus

Responsibilities

  • You are representing the voice of the customer and internal users and focus on continuously improving the digital payments journeys we are offering;
  • You focus on continuously improving the digital journeys we are offering;
  • You are able to simplify solutions and processes and tell the story clearly to our Lending Operations colleagues;
  • You are able to develop, implement and communicate the roadmap around the squad vision;
  • You are able to perform (automated) testing and facilitate and support user acceptance testing for new releases;
  • You perform functional support to the main users of our applications;
  • You define business requirements for the development of products and services;
  • Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance;
  • You understand the payment / settlement solutions in scope of your squad.

FAQs

What is the main goal of the Payments Management squad?

The main goal of the Payments Management squad is to create a sustainable, zero-touch loan servicing ecosystem that provides a unified digital experience for our customers and gives time back to our colleagues.

What is the role of a Customer Journey Expert (CJE)?

The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation, and phasing out of commercial products and services while focusing on achieving an optimum customer experience.

What qualifications are required for this position?

A Bachelor and/or Master degree is required, along with a payments business background and a minimum of 5-10 years of working experience in the area.

What specific payment knowledge is required for the role?

Knowledge of SWIFT MT1XX and MT2XX series is a must, and knowledge of SWIFT ISO20022 is a major plus.

What skills are necessary for a successful CJE?

Necessary skills include the ability to translate business requirements into functional specifications/user stories, structural thinking to resolve issues, and experience in supporting a global user community.

Is experience in Wholesale Banking and Lending products important?

Yes, experience or affinity with Wholesale Banking Product Areas and/or Lending products and IT is a plus.

What are the key responsibilities of the CJE regarding user experience?

The CJE is responsible for representing the voice of the customer, continuously improving digital payments journeys, simplifying solutions, and performing functional support to main users of applications.

Will the CJE be involved in testing new releases?

Yes, the CJE will perform (automated) testing and facilitate user acceptance testing for new releases.

What kind of communication skills are necessary for this position?

Excellent communication skills are necessary, as the CJE must clearly convey the value of solutions and processes to Lending Operations colleagues and work collaboratively with team members.

Is knowledge of LoanIQ required for this position?

Knowledge of LoanIQ, especially related to payments processing, is a plus but is considered optional.

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.