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Business Analyst, Senior

  • Job
    Full-time
    Senior Level
  • Data
  • $78K - $116.9K
  • San Diego, +2

AI generated summary

  • You must have a bachelor's degree, 5+ years of relevant experience, Tableau data visualization skills, programming knowledge, call center data analysis experience, and a history of collaborative cross-functional teamwork.
  • You will analyze data, create reports, identify process improvement opportunities, and collaborate with business leaders to increase operational efficiency and automation.

Requirements

  • Requires a bachelor’s degree or equivalent experience
  • Requires at least 5 years of prior relevant experience
  • Tableau Desktop Data Visualization/Dashboard development experience required
  • Previous experience/knowledge of programming with applications such as Microsoft SQL, Python, etc. strongly desired
  • Previous Call Center data analysis and operational support desired
  • Strong track record of implementing solution-oriented and transformational reporting that improves operational efficiencies
  • Strong track record of cross-functional collaboration and teamwork to accomplish strategic objectives

Responsibilities

  • Provide analytical support through the analysis and interpretation of data in support of cross-functional business operations
  • Works independently on complex projects/assignments that assist the organization in achieving operational targets
  • Develop, prepare, and analyze reports for management review, and present to various levels of management
  • Define business requirements and provide analysis to increase operational efficiency
  • Analyze actual results against plan and forecast and recommend interventions where appropriate
  • Support key business leaders and internal stakeholders to identify process improvement opportunities, devise data governance strategies, and automate insightful reports that provide meaningful analysis
  • Develop, automate, and maintain business operations reporting dashboards as required/defined by business leaders needs

FAQs

What is the main responsibility of a Business Analyst, Senior in the Customer Experience Insights team?

The main responsibility of a Business Analyst, Senior in the Customer Experience Insights team is to provide analytical support through the analysis and interpretation of data in support of cross-functional business operations, specifically focusing on CE Quality initiatives.

What qualifications are required for this role?

Qualifications required for this role include a bachelor’s degree or equivalent experience, at least 5 years of prior relevant experience, Tableau Desktop Data Visualization/Dashboard development experience, programming knowledge with applications such as Microsoft SQL, Python, previous Call Center data analysis and operational support experience, and a strong track record of implementing solution-oriented reporting.

Who does the Business Analyst, Senior report to?

The Business Analyst, Senior reports to the Senior Manager of the Insights Team in the Customer Experience – Insights team.

What are some key tasks that the Business Analyst, Senior will be responsible for?

Some key tasks for the Business Analyst, Senior include developing, preparing, and analyzing reports for management review, defining business requirements for increased operational efficiency, analyzing actual results against plan and forecast, supporting key business leaders in identifying process improvement opportunities, and developing and maintaining business operations reporting dashboards.

What are some of the desired skills for a Business Analyst, Senior in this role?

Desired skills for a Business Analyst, Senior in this role include strong cross-functional collaboration, previous experience with Tableau Desktop and programming languages like Microsoft SQL and Python, and a track record of implementing transformational reporting to improve operational efficiencies.

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Finance
Industry
5001-10,000
Employees
1939
Founded Year

Mission & Purpose

Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. Blue Shield of California is a tax-paying, nonprofit, independent member of the Blue Shield Association with 4.7 million members, 7,800 employees, and $22.9 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. Blue Shield of California complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.