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Business Analyst, Software Asset Management, Deloitte Global Technology

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Deloitte

1mo ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Vancouver

AI generated summary

  • You need 2+ years in tech support, asset management, and vendor agreements, plus SAM tools experience, strong time management, and the ability to work independently with ambiguity.
  • You will manage software licenses, collaborate with teams, track spending, evaluate processes, test software, generate reports, and assist with procurement and client communication.

Requirements

  • You are a high performer with a minimum two (2) years of experience with supporting technology systems, assets and vendor agreements preferably related to software licensing and subscription services
  • Past technology asset management experience, systems administration, and/or technology support skills highly desired
  • Working knowledge of various licensing models, vendor maintenance programs, cloud computing solutions and subscription-based agreements a plus
  • Self-starter with above average time management/organizational skills including appropriate sense of urgency and proactive approach
  • Ability to work independently, and deal with ambiguity
  • Software Asset Management (SAM) tools including ServiceNow SAM Pro, Flexera, and SNOW are a plus
  • ServiceNow ticketing system experience required

Responsibilities

  • At the direction of Deloitte Technology Software Asset Manager, the analyst supports all aspects of the license management lifecycle for key global enterprise agreements i.e. Microsoft, Salesforce, etc. including license subscription activation, Azure Active Directory account administration, etc.
  • Works and collaborates with Deloitte Technology teams, CoRe procurement and the SAM team in the oversight of license management and fiscal spend required
  • Maintains software tracking and reporting processes, provides input for annual budget planning guidance, contributes to the development of software control measures, manages online service requests and assists the SAM Managers with recommendations to leadership, member firms, and Global Business users in the use of the software solutions as needed
  • Evaluates, identifies and advises on opportunities for process improvements and makes constructive suggestions for change
  • Assesses customer needs, priorities and trends through regular ongoing communication with technology teams and member firm clients
  • Assists SAM Managers with CoRe procurement, Global Business sponsors, member firm teams and the vendors in management of current software licensing agreements and new agreements as needed
  • Conduct user acceptance testing and perform post-release testing to verify successful implementation
  • Design and generate dashboards and reports
  • Performs other job-related duties as assigned

FAQs

What type of work model is offered for this position?

The position is offered as a remote work model.

What is the salary range for the Business Analyst, Software Asset Management position?

The salary range for this position is between $47,000 and $78,000.

What is the primary role of the Business Analyst in this position?

The Business Analyst will support license tracking and benefits administration for Deloitte’s global software enterprise agreements, focusing on software license management, compliance, and renewals.

What qualifications are required for this role?

A minimum of two years of experience in supporting technology systems, assets, and vendor agreements, preferably related to software licensing and subscription services, is required.

Is experience with software asset management tools important for this role?

Yes, experience with Software Asset Management (SAM) tools such as ServiceNow SAM Pro, Flexera, and SNOW is considered a plus.

What opportunities for professional growth does Deloitte offer?

Deloitte offers mentoring, on-the-job coaching, leadership skills development at Deloitte University, and opportunities for career advancement.

Are there any benefits related to mental health support?

Yes, Deloitte offers $4,000 per year for mental health support benefits as part of the Total Rewards Package.

What is the policy regarding diversity and inclusion at Deloitte?

Deloitte encourages applications from all qualified candidates and aims to create a diverse and inclusive work environment, supporting initiatives for people with disabilities, Indigenous communities, and the Black community.

Will I have access to professional development resources?

Yes, Deloitte provides a wide array of initiatives aimed at employee growth, including flexible working options and opportunities for continuing education and leadership development.

What is the process if I require accommodations during the recruitment process?

If you require accommodations, you can connect with Deloitte at accessiblecareers@deloitte.ca.

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Deloitte

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

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