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Business Intelligence Analyst 2

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PayPal

1mo ago

  • Job
    Full-time
    Mid Level
  • Data
    Business, Operations & Strategy

AI generated summary

  • You need 3+ years in data analysis and SQL, experience with Python/R, Jupyter Notebooks, and reporting tools (Tableau, Looker), a degree in a quantitative field, and strong communication skills.
  • You will analyze data, develop models, create reports and dashboards, collaborate with engineers, guide customer experience strategy, and manage multiple projects in a fast-paced environment.

Requirements

  • 3+ years of experience analyzing large, multi-dimensional data sets and synthesizing insights into actionable solutions.
  • 3+ years of recent SQL development (like Teradata, Big Query) and scripting languages (like Python, R) with a deep understanding of structured and unstructured databases. Comfortable working with large, complex, and potentially messy datasets.
  • 3+ years of progressively responsible experience in the field of software engineering, business intelligence or data analysis.
  • Strong experience using Jupyter Notebooks and scripting to perform data analytics.
  • Bachelor’s degree or foreign equivalent in in Computer Science, Information Technology, Mathematics, Software Engineering, or closely related quantitative discipline or equivalent work experience.
  • Proven understanding of commercial product data and how to leverage it to support business critical decisions and process optimization.
  • Working knowledge in relevant reporting technologies: Tableau, Looker.
  • Understanding of statistics (e.g. regression, correlation, hypothesis testing, statistical inference).
  • Understanding of designing and evaluating complex experiments (A/B Testing) and related concepts will be highly valued.
  • Prior work experience in a product analytics space would be highly valued.
  • Excellent collaboration and partnership skills for working across organizations, cultures, and comfortable working across geographies.
  • Ability to drive collaboration within a matrixed environment and thrive in an unstructured environment.
  • Strong communication skills, presentation skills and results oriented and appreciation of diversity in teamwork.

Responsibilities

  • As a Business Intelligence Analyst, you will lead in gathering requirements, analyzing data, programming data models, developing impactful reports, dashboards, and visualizations to drive PayPal’s service experience strategy.
  • Become a domain experiment on servicing and customer experience and conduct rigorous data analysis to drive meaningful financial benefit for PayPal. Deep dive analysis including Causal Inference analysis, Pre-Post analysis, Sensitivity analysis, financial projections and other ad-hoc analysis on PayPal product and customer experience data to identify and address customer pain points.
  • Synthesize large volumes of data and develop data models to enable development of key business metrics. Clean, manipulate, and merge data from diverse datasets to enable creating compelling data stories.
  • Collaborate with product engineering and data engineering to enable feature tracking, resolve complex data and tracking issues, and build necessary data pipelines. Partner with data engineers, product engineers and data scientists to build robust data structures and streamline multi-system processes.
  • Collaborate with cross-functional analytics teams for rigorous exploratory data analyses to guide customer experience strategy, analyze business performance and health, triage issues and create executive-friendly info-insight packets.
  • Partner closely with product leaders to understand new product offerings being built and recommend the right metrics to measure the performance of those features.
  • Define and cultivate best practices in analytics instrumentation and experimentation. Evaluate, recommend key KPIs and track experiments for impact on servicing experience.
  • Design and develop high-quality dashboards and analytical tools for delivering insights.
  • Support multiple projects at the same time in a fast-paced, results-oriented environment.

FAQs

What is the role of a Business Intelligence Analyst 2 at PayPal?

The Business Intelligence Analyst 2 will lead in gathering requirements, analyzing data, and developing impactful reports, dashboards, and visualizations to drive PayPal’s servicing experience strategy.

What qualifications are required for this position?

Candidates need 3+ years of experience analyzing large datasets, recent SQL and scripting experience (like Python or R), and a Bachelor’s degree in a quantitative discipline or equivalent work experience.

What tools and technologies should I be familiar with for this role?

Familiarity with SQL development (e.g., Teradata, Big Query), scripting languages (Python, R), data visualization tools (Tableau, Looker), and Jupyter Notebooks is required.

Is experience in product analytics valued for this position?

Yes, prior work experience in a product analytics space would be highly valued.

What kind of analysis will I be performing in this role?

You will conduct deep dive analysis including Causal Inference analysis, Pre-Post analysis, Sensitivity analysis, and other ad-hoc analyses to identify and address customer pain points.

How does PayPal support employee work-life balance?

PayPal offers a balanced hybrid work model that allows employees to work 3 days in the office and 2 days at their choice of either the PayPal office or their home workspace.

What is the company culture like at PayPal?

PayPal promotes a culture of inclusion, collaboration, and wellness, aiming to create an environment where employees feel a sense of belonging and can do their best work.

Are there opportunities for professional development within the company?

Yes, PayPal is committed to the growth of its employees and offers various resources and benefits to help them thrive throughout their careers.

What types of benefits does PayPal offer?

PayPal provides benefits that include flexible work environments, employee share options, health and life insurance, and resources to support mental, physical, and financial health.

Is prior experience with A/B testing relevant for this position?

Yes, understanding how to design and evaluate complex experiments, including A/B testing, will be highly valued in this role.

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PayPal

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

PayPal is a prominent financial technology company that facilitates online payments and money transfers for individuals and businesses. Their fundamental objective is to empower seamless and secure digital transactions, enabling people to manage their financial lives more efficiently in an increasingly interconnected world. At its core, PayPal strives to be the bridge that connects people with the global economy, offering accessible and convenient solutions to move and manage money, ultimately promoting financial inclusion and empowerment.