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Business Intelligence Specialist

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Data
  • Manila
  • Quick Apply

AI generated summary

  • You must be proficient in SQL, advanced in Excel, and skilled in MS Office. Strong analytical, communication, and customer service skills needed. Must have 1-year tenure and no recent disciplinary issues.
  • You will analyze data, create reports and dashboards, ensure data quality, maintain documentation, and support sales regions while adhering to standards and developing user training materials.

Requirements

  • Proficient in SQL is required
  • Advanced skills in MS Excel
  • Proficiency in MS Office suite and web-based applications
  • Experience in Tableau and/or SFDC reporting is a plus
  • Working knowledge in CRM platforms e.g. SFDC is nice to have but not required
  • Bachelor's degree holder preferred but not required
  • Experience in a business or sales environment analyzing data, writing queries, and developing reporting solutions
  • Strong analytical skills and ability to relate information into actionable recommendations to optimize sales, marketing, and business initiatives
  • Strong oral and written communication skills
  • Proven customer service skills and strong customer focus required
  • Ability to learn various internal customer, sales tools, and related applications
  • Ability to work effectively with all levels of the sales organization and develop and maintain solid working relationships with those teams to establish trust
  • Ability to take direction and work independently yet able to work in a team-driven atmosphere
  • Willing to work on fixed night shift
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

  • Performs data analysis and reporting utilizing a detailed knowledge of computer systems, data analysis and database management to support the needs of sales regions.
  • Collects and manipulates data as well as create, design and develop queries to analyze, track and report internal data.
  • Prepares reports and recommendations and participates in the analysis and interpretation of data as appropriate.
  • Identifies and shares best practices amongst all sales support.
  • Proactively seeks to improve knowledge and opportunities to learn about new and existing products and services available. Utilizes this knowledge in handling customer requests to add value to customer interactions.
  • Develops and support reporting and BI systems across business functions.
  • Designs and develops reports and dashboards that are user-friendly, scalable across multiple teams, provide drill down capabilities, and supported by the agreed methods and tools.
  • Performs advanced data hygiene checks and implement precautionary measures to ensure data quality.
  • Verifies the collected data is within required quality standards.
  • Plays an active role in maintenance of reports, dashboards, and databases.
  • Adheres to current standards (e.g. GDPR requirements).
  • Creates (wherever applicable) and maintains documentation related to data infrastructure, dashboards, reports, and analytical solutions, and stores output in appropriate repositories.
  • Assists in the development of end-user training materials.
  • Other duties as assigned.

FAQs

What are the primary responsibilities of a Business Intelligence Specialist?

The primary responsibilities include performing data analysis and reporting, collecting and manipulating data, preparing reports, identifying best practices for sales support, and developing reporting and BI systems across business functions.

Is proficiency in SQL required for this position?

Yes, proficiency in SQL is required for the Business Intelligence Specialist role.

What technical skills are necessary for this job?

Necessary technical skills include advanced skills in MS Excel, proficiency in the MS Office suite and web-based applications, and experience in Tableau and/or SFDC reporting is a plus.

What qualifications are preferred for the Business Intelligence Specialist position?

A Bachelor's degree is preferred but not required. Experience in a business or sales environment analyzing data, as well as strong analytical and communication skills, are also important.

Does the role require experience with CRM platforms?

While working knowledge of CRM platforms like SFDC is nice to have, it's not required for the position.

Are there internal hiring requirements for this role?

Yes, candidates must be in their current role for at least 1 year, must not have received any disciplinary action in the past 12 months, and should not have any attendance or punctuality issues in the past 12 months.

Will the Business Intelligence Specialist be required to work fixed night shifts?

Yes, the position requires the willingness to work on fixed night shifts.

What types of communication skills are essential for this job?

Strong oral and written communication skills are essential for effectively interacting with sales organization teams and handling customer requests.

Is customer service experience important for this position?

Yes, proven customer service skills and a strong customer focus are required for the Business Intelligence Specialist role.

How does LexisNexis ensure equal opportunity in hiring?

LexisNexis is an equal opportunity employer, considering qualified applicants without regard to race, color, creed, religion, sex, national origin, and other protected characteristics, and is committed to providing a fair and accessible hiring process.

A global provider of information-based analytics for professional and business customers across industries.

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Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx