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Business Manager

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BMW Group

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need prior experience in a similar role, knowledge of FCA F&I regulations, strong communication skills, ability to meet deadlines, and teamwork capability.
  • You will sell financial products, boost referrals, maintain product knowledge, ensure customer loyalty, deliver excellent service, and uphold administrative standards.

Requirements

  • Previous experience in a similar role
  • Knowledge of FCA regulations around F&I
  • Proven customer service and communication skills
  • Show the ability to work to deadlines and targets
  • Show the ability to work well in a team

Responsibilities

  • Selling financial and insurance products to the centre’s customers - penetration rate monitored weekly.
  • Encouraging a high referral rate from the Sales Executives.
  • Marketing financial products, including POS and site presentation.
  • Maintaining a high level of finance product knowledge.
  • Focusing on a high retention which will be monitored daily.
  • Providing exceptional customer service that leads to customer loyalty and referrals.
  • Maintaining good housekeeping standards and orderly administration of your work.

FAQs

What qualifications are required for the Business Manager position?

We are looking for individuals with previous experience in a similar role, knowledge of FCA regulations around financial and insurance products, proven customer service and communication skills, and the ability to work to deadlines and targets while being a team player.

What are the main responsibilities of the Business Manager?

The main responsibilities include selling financial and insurance products, encouraging referrals from Sales Executives, marketing financial products, maintaining product knowledge, focusing on retention, providing exceptional customer service, and maintaining organized administration.

Is experience in the automotive industry necessary for this role?

While previous experience in a similar role is important, specific experience in the automotive industry is not explicitly required, but a passion for cars is valued.

What training opportunities are available for the Business Manager?

You will be enrolled in our industry-leading Sales Academy, have access to accelerated training pathways and manufacturer training, and benefit from state-of-the-art facilities with modern automotive technology.

Are there any family-friendly benefits offered?

Yes, the company provides family-friendly benefits including enhanced Paternity and Maternity leave, as well as additional rewards for long service.

How is customer service prioritized in this role?

Exceptional customer service is paramount, aiming to lead to customer loyalty and referrals, and is a key focus throughout the responsibilities of the Business Manager.

What kind of rewards can I expect for long service?

Employees receive holiday rewards that increase with the length of service, as well as a paid day off for their birthday.

Is there a performance monitoring system in place?

Yes, penetration rates for financial products are monitored weekly, and customer retention levels are monitored daily to ensure consistent performance and goal achievement.

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.