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Business Operations-Assistant Manager - Global Contact Center-HYD

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Deloitte

4d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Hyderabad, +1

AI generated summary

  • You should have 7-8 years in business operations, focusing on change management, client service, and process improvement. Strong communication, organization, and Microsoft Office skills are essential.
  • You will manage risk compliance, oversee change control documentation, drive comms strategy, support leadership, produce client-ready deliverables, and prioritize multiple tasks effectively.

Requirements

  • Strong business operations experience - With a focus on change management and controls.
  • Client-service minded with a focus on process improvement.
  • Highly organized and proactive, confidently raising issues and ideas to leaders.
  • Excellent interpersonal skills, with ability to build connections and networks.
  • Strong communication skills, both verbal and written.
  • Proven trust in handling sensitive information and situations.
  • Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables.
  • Experience- 7-8 Years.
  • Shift Timings: Rotational Shifts.

Responsibilities

  • Risk Management: Support delivery of risk compliance framework including actions relating to Member Firm Standards 4.
  • Change Management: Manages the execution of the change controls for the GCC’s initiative portfolio maintaining documentation, actions and deliverables on behalf of the GCC Executive Leadership.
  • Comms and Engagement: Provide management to the comms and engagement lead, driving the delivery of the GCC comms and engagement strategy.
  • Leadership support: Support GCC COO to perform additional job-related duties as requested.
  • Adept at producing Client-ready deliverables.
  • Effectively manages multiple priorities.

FAQs

What is the primary responsibility of the Business Operations Assistant Manager?

The primary responsibility is to deliver activities related to Global Contact Center business operations, including risk management, change management controls, and strategic initiatives.

How many years of experience are required for this position?

7-8 years of experience is required for this position.

What skills are important for this role?

Strong business operations experience, client-service mindset, excellent interpersonal and communication skills, and Microsoft Office proficiency are important for this role.

What support does the Assistant Manager provide to the GCC leadership?

The Assistant Manager supports performance optimization activities, communication, and engagement, as well as performs additional job-related duties as requested by the GCC COO.

What is the location of this job?

The location of this job is in Hyderabad, India.

What type of work schedule is offered for this position?

The position requires working in rotational shifts.

Does Deloitte provide professional development opportunities?

Yes, Deloitte offers various learning and networking opportunities, including exposure to leaders, challenging assignments, and formal development programs.

Is there a focus on diversity and inclusion at Deloitte?

Yes, Deloitte emphasizes a diverse, equitable, and inclusive culture that empowers individuals to contribute their unique perspectives.

How does Deloitte support its employees' well-being?

Deloitte offers well-being programs and promotes a culture that allows employees to make daily choices aimed at maintaining health, confidence, and awareness.

What is Deloitte's purpose?

Deloitte’s purpose is to make an impact that matters for clients, people, and communities, focusing on sustainability, equity, and trust.

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.