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Business Processes Associate Consultant-Bangalore

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SAP

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    IT & Cybersecurity

AI generated summary

  • You should possess strong analytical and communication skills, empathy for customers, 3-5 years of experience with 2 years in customer-facing roles, and a technology background (BE/BTech/BSc IT/BCA/MCA).
  • You will implement SAP Concur, gather requirements, design systems, manage projects, conduct UAT, provide training, and support clients post Go-live while communicating with stakeholders.

Requirements

  • Strong analytical, communication and problem-solving skills with willingness to learn on the job.
  • Genuinely happy to work with the customer and help them with a positive attitude and showing empathy towards the customer.
  • Effective communication and presentation skills.
  • Experience in Product Implementation (Solution design, Configuration, Testing and Product rollout) preferred.
  • Experience of 3-5 with Customer Facing experience of at least 2 years
  • Technology Background: BE/BTech/BSc IT/BCA/MCA

Responsibilities

  • Implement SAP Concur for our customers in India and across the APAC / EMEA regions.
  • Gather functional & business requirements from customers, evaluate their needs, create system design and configuration while working closely with Concur PM & Technical resources.
  • Be part of a cloud consulting team focused on faster and simplified deployments by advising customers on the industry standard best practices.
  • Adhere to the project management principles for successfully initiating, planning, executing, controlling and closing projects:
  • Use of a timeline/effort based Project Plan
  • Documentation of Sign offs – Requirement/Validation/Go Live
  • Risk management - identify, assess, and mitigate risks. Develop contingency plans to minimize impact on project success.
  • Communicate deliverable status to Internal and External stakeholders by means of status reports/calls.
  • Work with the customer to conduct UAT and Issue logging/tracking
  • Support customer on Change management and manage post Go-live Hyper Care
  • Adhere to Concur SOP's to transition customers from implementation to Production Support.
  • Deliver customized training sessions for client stakeholders, empowering them to manage training for the larger user base/end users on effectively
  • Stay updated on the latest SAP Concur features and functionalities, leverage to enhance client solutions and drive continuous improvement.
  • Work with Indian/ European/Australian customers in their respective time zones

FAQs

What is the primary role of a Business Processes Associate Consultant at SAP?

The primary role is to implement SAP Concur for customers in India and the APAC/EMEA regions, gather functional and business requirements, and deliver training sessions while ensuring customer satisfaction.

What qualifications are required for this position?

Candidates should have a technology background such as BE/BTech/BSc IT/BCA/MCA and experience of 3-5 years with at least 2 years in customer-facing roles.

What skills are important for a Business Processes Associate Consultant?

Strong analytical, communication, and problem-solving skills are essential, along with effective presentation abilities and a genuine positive attitude towards customer interaction.

Is experience in product implementation required for this role?

Yes, experience in product implementation, including solution design, configuration, testing, and product rollout, is preferred.

What type of working environment can I expect at SAP?

You can expect a highly collaborative, caring team environment with a strong focus on learning, development, and recognition of individual contributions.

What is the expected travel requirement for this role?

The expected travel requirement is 0 - 10%.

Is there a focus on diversity and inclusion at SAP?

Yes, SAP has a strong focus on inclusion and supports a workplace that values differences and promotes a sense of belonging for everyone.

Will I receive training as part of this role?

Yes, you will have the opportunity to deliver customized training sessions to client stakeholders and will also receive training on SAP Concur functionalities.

What are the opportunities for professional development in this position?

Employees have opportunities for holistic professional and personal development, working on various initiatives at the organizational level.

How does SAP handle accommodations for applicants with disabilities?

SAP is committed to providing accessibility accommodations and encourages candidates in need to reach out to the Recruiting Operations Team for assistance.

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