FAQs
What is the focus of the Business Product Owner role?
The focus of the Business Product Owner role is to enhance staff experiences across various support platforms and improve processes by developing tools and resources for Restaurant Operators, Team Members, and Customers.
What type of products does the Business Product Owner manage?
The Business Product Owner manages a suite of products that includes mobile apps, web portals, and enterprise support tools used by Support Now staff, restaurants, and customers.
What are the key responsibilities of this role?
Key responsibilities include product leadership, project management, representing stakeholders in product discussions, communication and collaboration with teams, and driving continuous improvement initiatives.
What qualifications are required for this position?
A Bachelor's degree in Business, Systems, or a related field is required, along with 4+ years of experience in Product Management, knowledge of Agile methodologies, and proven project management skills.
Is experience in the customer service industry preferred?
Yes, a background in the customer service industry is preferred for this role.
What is the travel requirement for this position?
The travel requirement for this position is approximately 10%.
Do you need experience with specific tools or platforms for this role?
Yes, experience with ServiceNow and organizational change management is preferred.
Is there an opportunity for continuous learning and improvement in this role?
Yes, the role emphasizes continuous improvement and staying abreast of industry best practices and emerging technologies.
How does the role support Chick-fil-A's culture?
The role supports Chick-fil-A's culture by fostering collaboration and community through a flexible work model that includes a mix of in-person and virtual work.
What level of education is preferred for this position?
A Master's degree in Business, Systems, or a related field is preferred for this position.